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Overall score and ratings

3.3
Rating 5 - Excellent. 115 out of 763 reviews
5 - Excellent 15%
Rating 4 - Good. 233 out of 763 reviews
4 - Good 31%
Rating 3 - Okay. 228 out of 763 reviews
3 - Okay 30%
Rating 2 - Poor. 116 out of 763 reviews
2 - Poor 15%
Rating 1 - Terrible. 71 out of 763 reviews
1 - Terrible 9%

3.2/5

Cleanliness

3.4/5

Staff & service

3.4/5

Amenities

3.0/5

Property conditions & facilities

3/5 Okay

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location but poor quality (2.5* at best)
The hotel is very old but very well located. Because of COVID, there was almost no staff present and there was only 1 waiter for the whole restaurant for breakfast and we had to wait 20+ minutes to be served even if we ordered the previous night and confirmed when we would be there. People were friendly but disorganized. Hotel needs renovating urgently. Located in Duty-free zone with two good restaurants nearby. about 10 bars right next to the hotel
Stayed 3 nights in Sep 2020

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2020

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service
Major upgrade required as most of the equipment is quite old and almost broken.
Stayed 1 night in Jun 2020

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
good hotels are good place shops coffee i like this hotel
Stayed 1 night in Mar 2020

2/5 Poor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically the most disappointing stay ever. Bedsheet is stained and smelly. Pillow had the worst smell ever. My room wasn’t given towel, when I ask from the cart the attendant told me need to be charge and ask me to call front desk to get. Toilet was so dirty, no different than public toilet. Carpet was wet and with wet socks smell. Staffs are seem to be ignorance. The most clean area is the ceiling, probably they just renovated the ceiling.old is fine, but at least to be clean is the outmost important.
Stayed 1 night in Feb 2020