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Hotel Austin Paradise - Pulai Utama

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Interior Entrance
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Overview of Hotel Austin Paradise - Pulai Utama

Hotel Austin Paradise - Pulai Utama

2.5 out of 5

3.5/5 Good

Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationUniversiti Teknologi Malaysia6 min drive
  • Popular LocationPulai Spring Country Club6 min drive
  • Popular LocationHutan Bandar MPJBT10 min drive
  • AirportSingapore (SIN-Changi)67 min drive

Choose dates to view prices

About this area

Johor Bahru

Located in Johor Bahru, Hotel Austin Paradise - Pulai Utama is in the city center and near a metro station. Sutera Mall and Paradigm Mall Johor Bahru are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Danga Bay. Looking to enjoy an event or a game while in town? See what's happening at Sultan Ibrahim Stadium or Tan Sri Hassan Yunus Stadium. Spend some time exploring the area's activities, including winery tours and outlet shopping.
Popular Location

What's nearby

  • Universiti Teknologi Malaysia - 6 min drive
  • Pulai Spring Country Club - 6 min drive
  • Hutan Bandar MPJBT - 10 min drive
  • Johor Premium Outlets - 17 min drive
  • Sutera Mall - 17 min drive

Getting around

  • JB Sentral - 26 min drive
  • Changi Airport (SIN) - 67 min drive

About this property

Hotel Austin Paradise - Pulai Utama

Hotel in Johor Bahru with 24-hour front desk
Along with concierge services, this smoke-free hotel has a 24-hour front desk and free WiFi in public areas. All 40 rooms offer free WiFi, coffee makers, and LED TVs with satellite channels. Free bottled water, hair dryers, and showers are among the other amenities that guests will find.
Hotel Austin Paradise - Pulai Utama offers 40 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage

Languages spoken

  • English

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: MYR 50.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, cash, and mobile payments
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Austin Paradise Taman Pulai Utama Hotel Skudai
Austin Paradise Taman Pulai Utama Hotel
Austin Paradise Taman Pulai Utama Skudai
Hotel Austin Paradise Pulai Utama Johor Bahru
Hotel Austin Paradise Pulai Utama Johor Bahru
Austin Paradise Pulai Utama Johor Bahru
Hotel Hotel Austin Paradise - Pulai Utama Johor Bahru
Hotel Hotel Austin Paradise - Pulai Utama
Hotel Austin Paradise - Pulai Utama Johor Bahru
Hotel Austin Paradise Pulai Utama
Austin Paradise Pulai Utama
Johor Bahru Hotel Austin Paradise - Pulai Utama Hotel
Austin Paradise Taman Pulai Utama
Austin Paradise Pulai Utama
Austin Paradise Pulai Utama
Hotel Austin Paradise - Pulai Utama Hotel
Hotel Austin Paradise - Pulai Utama Johor Bahru
Hotel Austin Paradise - Pulai Utama Hotel Johor Bahru

Frequently asked questions

3.5
Good
Rating 5 - Excellent. 1 out of 10 reviews
5 - Excellent 10%
Rating 4 - Good. 4 out of 10 reviews
4 - Good 40%
Rating 3 - Okay. 4 out of 10 reviews
3 - Okay 40%
Rating 2 - Poor. 1 out of 10 reviews
2 - Poor 10%
Rating 1 - Terrible. 0 out of 10 reviews
1 - Terrible 0%

3.5/5

Cleanliness

3.5/5

Staff & service

3.4/5

Property conditions & facilities

2/5 Poor

Disliked: Property conditions & facilities
This might be a nice place for locals however it didn’t work for me. I like the Austin Heights area where there are multiple food choices, bars and massage businesses.
Stayed 2 nights in Dec 2018

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel
Everything is brand new so there were no problems. The room and its bathroom are very clean. But if I decide to stay there again, I will request for a room that is not facing the main road as it gets noisy at night, could not sleep well at night with the cars noises. Another complaint is one of the staff at the front desk was not that friendly, did not greet properly, I don't remember his name but he should treat his visitors equally regardless our races or our religious beliefs.
Stayed 2 nights in Feb 2018

4/5 Good

Liked: Staff & service, property conditions & facilities
Simple but nice hotel
Quite far from Johor Bharu city but its ok if u have ur own transport Near to a local university This hotel is near to a convenience store 7E I booked a room with twin beds and the room a bit small and no window I have to join the bed so that i can pray bedsheet is dirty, i wonder if they changed it or not The towels are old so i used my own towels The room is very nice actually They provide toiletries, kettle, hair dryer Iron is exactly near my room but outside The staff is humble The hotel even got the security to look out their customers’ cars Parking quite a lot in front of the hotel and its building at night Im sure will book this hotel again
Stayed 1 night in Dec 2017