Hotel check-in was slow as there were too many checking in at the same time, at 2 pm. The older man at the counter helped but was confused about how many nights I was staying. The room was nowhere like what I saw on the website; the room was spacious, kind of empty at the same time. They had renovated the rooms, but badly, the bathroom now has a sliding door on the outside of the original door frame and cannot be locked. The water pressure was adequate, not fantastic, and I had to wait 5 to 10 minutes to get hot water, wasting water while it was flowing. The room had no slippers, and the wooden floors were not cleaned, so I had to get a pair of slippers outside. The hotel shops, spas, and all facilities except for the pool are closed, so nothing apart from the room there. The nearest food area by foot is the food store, about 8 minute's walk to KSL Mall. The surrounding areas are all shuttered also. Next time will try New York Hotel or KSL Resort Hotel if staying in JB. They have food stores outside or a mall nearby for supplies. Lastly, if you stay at this hotel, bring your amenities like shampoo and toothbrush as the ones given at the hotel are really not too good, and on day one, there was also no hand soap.