Jagüeyes Hotels

"Overall, our experience was pleasant. However, the additional resort charges of $70+ per night felt deceptive when we discovered them at check-in. It became a noticeable topic of conversation among several guests waiting in line. Had these fees been clearly disclosed upfront, I most likely still would have booked the stay. Presenting them in fine print, however, felt disingenuous and left a negative impression. "

"Ordered two times for extra towels and blanket Never delivered. Good location nice view "

"DO NOT BOOK!! SCAMMERS!! We had a very bad experience in this hotel. We were only able to stay first night. Rooms are super small, no windows. Feels like a jail cell. There is no even closet in the room or a space to put your suitcase. The room was one pf the queen bad rooms. AC was bot working properly, super loud and super low air quality. The water in the shower was not getting warmer. In the morning, they started to work a generator machine and it was like something in room was running. Super loud. When we asked to change room they said only we can upgrade for additional cost. Like all the things not working in our room was our fault? When wanted to leave the hotel they didn’t give us refund for the rest of the nights. This place is a huge SCAM. Zero empathy for people and very poor service of everything. "

"Hotel was nice and clean. Staff were always friendly. They had amazing cookies"

"The two hot tubs were dirty and not working. Was looking forward to getting in one after a long trip. Location cannot be beat. Walk right to the terminal "

"This hotel is great to enjoy SJU and vacations! Pools are great and the view is amazing!"

"Clean rooms staff Is great very noisy "

"Staff were incredible! The resort was lovely, the amenities were awesome, but the rooms themselves definitely need some upgrades/TLC. "

"Ocean view was amazing, rooms were cleaned daily. Staff was very professional and polite!"