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"Everybody was extremely warm and welcoming! We loved our time here, as fantastic as the area is, the staff were even more caring and brought a very relaxing feeling to our stay here. We look forward to returning one day!!"

"Parking was great, room was spacious for a family of 4 and the hot spring , foot bath on balcony and hot room was great!! "

"View was scenic service was superb morning buffet was good and saved time "

"The bedroom is exactly as shown in the pictures, and the staff are friendly. We had a great time as a family in the private onsen, and the Japanese breakfast was amazing. "

"Beautiful scenery, super close- walking distance to ride a gondola to a major world renowned attraction (volcano). Super baby and kid friendly; we got a balcony room facing the lake which allowed us to open the screened door to get fresh air. The onsen was clean and in excellent condition; lots of quality amenities. Buffets were generous and quality as well. They had an unlimited sake, whiskey, wine, beer bar plus all the juices, soft drinks, tea and coffee you want. The coffee was meh; worse than Keurig, but the Japanese teas were very fine. There were so many food options it is a little overwhelming but I think it would be nice to have a guide to introduce people to how you would do a curated kaiseki meal by course; so folks can enjoy some of that experience. "

"We really enjoyed our stay here and was a highlight of our trip! The surrounding area is beautiful, the hotel itself is gorgeous, and the staff were all incredibly helpful and kind. "

"I liked the authentic look and theme of the onsen. Everyone was super nice and helpful. Really enjoyed my time there and the culture. Shame it was just for one night. Oh , P.S. if you intend to use the onsen, you are expected to be in there totally nude, and washed clean before getting in. Sure it's a bit weird of a custom, but worth the experience."

"We loved our stay. It was very clean and very peaceful with gorgeous Mountain View’s and spacious rooms"

"Large clean room. Great view of Mt. Fuji and a lot of things within walking distance. Also very nice of them even after you checkout that they will hold onto your luggage. If you are going to hike Mt. Fuji the bus stop is right out front. Such a pleasant experience. "