The hotel is excellent in many regards. The staff were all extremely curteous and ready to help with anything we needed, including arranging tours, and restaurant recommendations. The room was nice, and always clean. The free upgrade to an upper floor room with balcony was a nice touch. Breakfast was very nice with many options, and made to order omlets, and were even able to place special orders for items not redily available. I can't get over how convinient the hotel location is. It is a short walk to old town monuments, Gulhane park, the water front, and both the grand and spice bazars, and the tram station. I would definitely stay here again.