"The shuttle service is what killed it. I landed at JFK at midnight. The instructions from the hotel were to take Air Train and go to Federal Circle and call from three available courtesy phones for the shuttle. There are no phones. Calling from my cell phone did not go through for the provided number. The hotel direct number took me around in circles and I was unable to speak with anyone. I then chatted with live chat Expedia, no help there as well, as they were also unable to get through the hotel. Took Air Train back to terminal and got a cab to the hotel and checked in around 2 AM. The receptionist said that a shuttle had just gone to the airport and returned! How was I to know when the phones don't work?? I learned the next day that in such situations, the shuttle is supposed to wait at Federal Circle till phone service is restored. But the hotel did not do so.
The room was clean. The AC was noisy. The in-room hotel phone did not work. The morning receptionist was defensive when I narrated the shuttle incident and the lack of phone service. This hotel needs some serious re-vamping of management."
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