Ingatestone Hotels

"Exceptional Five Star Experience at Aloft London Excel I recently had the pleasure of returning to this fantastic hotel, and once again, the level of hospitality was nothing short of world class. From start to finish, the team went above and beyond to ensure a seamless and comfortable stay. The service here is truly five star, defined by a genuine warmth that is rare to find. I want to extend a special thank you to the operational manager, Alexandros Tsarnas, for maintaining such high standards across the property. It is clear that excellence is a priority here. Outstanding Staff Recognition A few individuals made my stay particularly memorable: Anuska (Receptionist): She is an absolute credit to the hotel. Anuska is incredibly good at her job, always smiling and radiating a positive energy that makes you feel instantly welcome. Sagar Singh (Duty Manager): I am immensely grateful to Sagar for his incredible kindness and professional touch. He handled my room allocation with great care and was generous enough to grant a late check out until 16:00, which made a huge difference to my trip. The attention to detail and the willingness to look after guests is what sets this hotel apart. Whether you are visiting for business or leisure, the team ensures you are well taken care of. I have already begun sharing my positive experiences with others, and I will certainly be back. Thank you for making my stay so special."

"Hotel itself is great and the staff were really friendly on check in. Room are small but comfy and very clean. The breakfast buffet was great too. Only downside is that the bar/restaurant in the hotel was really bad for drinks. They were super slow, forgot our orders and still put on a crazy service charge. Other than that it’s fab! "

"Great, clean rooms in a good location right next to the tram!"

"Ac fine"

"Small but very clean room"

"Lovely room whuch was spacious. Just used to stay while in London for a theatre trip. Staff are effiecient and helpful on reception "

"all staff work in the bar are so lovely"

"Perfect for an early flight to city with quiet rooms"

"Room nice, beds comfortable but pillows not great so made it difficult to sleep, food was nice"