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"The hotel first floor it’s super dirty, we didn’t use the pool, restaurant or gym. They charge for parking, there is not parking close by for stays, they also charge extra for using the amenities. $75 dls, extra per day! Horrible experience "

"Clean room"

"The Housekeeping staff were amazing and extremely helpful. The front desk personnel were helpful and competent but not very personable. The bell service and the valet were very understaffed and trying their best to service guests, to the point they were visibly stressed and flustered ."

"Great hotel and staff to make the trip incredible experience. They were especially nice to our baby and very helpful"

"Room was everything we needed, staff was friendly and helpful, rooms could be a little bit cleaner but not too bad"

"It was small but extremely clean and the drinking water was excellent!!! Loved their shampoo, lotion etc. Bed was comfortable. Overall great stay. Thank you. "

"Property was very clean and close to the beach and shopping and restaurant."

"Right in the heart of Waikiki Beach, yet, if you have a rental car, relatively easy to get out as the main drag of Waikiki Beach ends around this resort."

"Clean room, loved the pool/hot tub. Staff miscommunicated about how to pay for my stay, and attempted to authorize my card twice, which led to frustration and confusion. Power went out twice. First time I was in my room, I called the front desk to ask what was going on, and the receptionist was extremely rude and acted like I was bothering her for asking - we were in the middle of getting ready for the day and needed lights, and also had perishables in the fridge (which barely got cold anyway). Second time it happened when I was in the elevator - causing it to drop which was super scary. Again the front desk was rude when we used the call button in the elevator. Reported it to the front desk and they basically shrugged it off. Close to an ABC, target and a mall/food court. Wonderful housekeeping staff. Also had an excellent experience with Shandan at the pool. Overall, I’d stay here again if it was a cheaper option - but the staff (while aggressively polite) weren’t very accommodating or helpful when issues arose. "