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JEN Hong Kong by Shangri-La

4.0 star property
Hotel with a seasonal outdoor pool, near Victoria Harbour

Choose dates to view prices

JEN Hong Kong by Shangri-La, near Victoria Harbour, is a convenient base for exploring. Enjoy Malaysian specialties at Cafe Malacca, dry cleaning services, express check-out, and a 24-hour gym. High-speed WiFi and multilingual staff help visitors make the most of nearby Soho.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Laundry
The current price is P8,501
P9,606 total
includes taxes & fees
Nov 26 - Nov 27

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe City View Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe City View Queen Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Bathrobes
Air conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Refrigerator
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Queen Room

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Air conditioning
Blackout drapes/curtains
Hair dryer
Private bathroom
Refrigerator
Coffee/tea maker
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Superior City View Queen Room

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Coffee/tea maker
Air conditioning
Blackout drapes/curtains
Hair dryer
Private bathroom
Refrigerator
Coffee/tea maker
  • 21 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 Queen Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Air conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Refrigerator
  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbor View

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 Queen Bed, Harbor View

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Air conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Refrigerator
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Air conditioning
Blackout drapes/curtains
Hair dryer
Private bathroom
Refrigerator
Coffee/tea maker
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Superior City View Twin Room

9.2 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Air conditioning
Blackout drapes/curtains
Hair dryer
Private bathroom
Refrigerator
Coffee/tea maker
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room, Harbor View

1 bedroom, in-room safe, desk, blackout drapes

Club Twin Room, Harbor View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Air conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Refrigerator
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
508 Queens Road West, Western District, Hong Kong

What's nearby

  • University of Hong Kong - 3 min walk - 0.3 km
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 1.7 km
  • Soho - 2 min drive - 2.1 km
  • Lan Kwai Fong - 2 min drive - 2.5 km
  • Hong Kong Convention and Exhibition Centre - 4 min drive - 4.5 km

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Café Malacca - ‬1 min walk
  • ‪Fineprint - ‬2 min walk
  • ‪McDonald's 麥當勞 - ‬1 min walk
  • ‪Baan Thai - ‬2 min walk
  • ‪Tai O Café Kitchen - ‬1 min walk

About this property

JEN Hong Kong by Shangri-La

Upscale hotel near Victoria Harbour
Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site Malaysian cuisine restaurant, Cafe Malacca, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a business center.
Additional perks include:
  • A seasonal outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, a front-desk safe, and smoke-free premises
  • Meeting rooms, wedding services, and multilingual staff
  • Guest reviews give top marks for the helpful staff and location
Room features
All 283 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

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9.4 out of 10, Exceptional, 428 reviews
The price is P7,970
P9,006 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Due to hotel renovations, the Club Lounge, rooftop pool, and fitness center are closed starting from early August 2025 to late January 2026. Dates are subject to change.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The property will be renovating from August 28 2025 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to August
Pool access available from 7:30 AM to 7:30 PM
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM–7:30 PM. The property will be renovating the pool from August 28 2025 to January 31 2026 (completion date subject to change).

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of Nov 9, 2025, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on Nov 26, 2025 start from P 8,501.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Check-out is at noon.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 2 mi (3 km) of Victoria Harbour, Hong Kong - Macau Ferry Terminal, and Soho. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 3 mi (5 km). Shek Tong Tsui Terminus Tram Stop and Whitty Street Depot Tram Stop are within a 5-minute walk.

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Reviews

JEN Hong Kong by Shangri-La Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

9.0

Staff & service

8.6

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 522 out of 1002 reviews
Rating 8 - Good. 358 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

Reviews

10/10 Excellent

king man

Liked: Cleanliness, property conditions & facilities
Clean room Helpful reception staff
Stayed 6 nights in Oct 2025

8/10 Good

Siu Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Good food. Good service and Good house keeping service. I will be
Stayed 2 nights in Nov 2025

8/10 Good

Tetiwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to metro station and plenty of dining options. Staff were professional and friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
Nice room, if a bit small. A drag that so much of the hotel was closed due to repairs.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Stayed 2 nights in Feb 2025

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

Conveniently located near MTR and surrounded by eateries. Not the most modern rooms but very clean and comfortable. An in-room Nespresso machine would have been great. Staff were helpful and cheerful throughout with special mention to Benjamin, Leon and Sharon.
Stayed 4 nights in Jul 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near mtr. Good food options nearby.
Stayed 4 nights in Dec 2024

10/10 Excellent

Shijian

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 3 nights in May 2025

6/10 Okay

Darashaw

Liked: Cleanliness, staff & service
I have stayed here before and really liked it, but this time because of the renovation work and no gym or swimming pool it wasn’t up to its usual standard.
Stayed 1 night in Aug 2025

10/10 Excellent

Eng Lam

Liked: Cleanliness, staff & service
Yes
Stayed 3 nights in Sep 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, lots of eateries, stuff is good.
Stayed 6 nights in Nov 2024

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!

10/10 Excellent

Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

It's amazing, we were upgraded to a high-level with harbour view.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It was a nice stay friendly service and clean. I would stay there again.
Stayed 2 nights in Jan 2024

8/10 Good

Van Kiet

Liked: Cleanliness
Good location, next to MTR station
Stayed 5 nights in Dec 2024

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with a fantastic Malaysian restaurant and great breakfast. Also very convenient to train station.
Stayed 4 nights in Sep 2023

10/10 Excellent

TIN-LEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Literally across from the subway HKU station. Friendly staff too! Highly recommended.
Stayed 5 nights in Mar 2025

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful at the front desk. Close to HKU MTR exit and the A10 airport bus stop.
Stayed 2 nights in Jan 2025

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and stay! Staff was attentive and goes the mile to assist!
Stayed 8 nights in Aug 2023

8/10 Good

Yan Chit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was easy to locate. Staff were friendly. While we encountered cockroaches in the hotel room, we informed the front desk staff, who acted swiftly and relocated us to another room that felt like an upgrade. Overall great experience. Thank you!
Stayed 1 night in Jun 2025

10/10 Excellent

Sayaka

Liked: Amenities
All staff I met were really nice and the check-in/out procedure were smooth. I would like to use JEN again during my next trip!
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff and perfect location

Staff were amazing and the hotel location is literally 1 minute to the B2 HKU MTR station!
Stayed 8 nights in Sep 2023

6/10 Okay

Laam

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 12 nights in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Looking forward to our next visit!
Stayed 5 nights in Oct 2023