Hest Bank Hotels

"Clean room 21 thank you. Taps could be improved. Flush mechanism in toilet poor. Requires new fill valve to allow correct amount of water in to give a reliable flush. Not good for 2 days stay!"

"Very clean room and the staff were great and very helpful without being intrusive. We had the continental breakfast which was great and plentiful choice. We used the spa daily, the pool was like stepping into a bath it was so warm and we enjoyed the sauna and steam room. Would recommend this hotel to anyone who wants a quiet relaxing break, we took the boat to Ambleside and back and the girls in the kiosk who were very informative and pleasant. The hotel is on flat land with lots of space for walking or sitting out and having drinks hot or cold. Suitable for those of us who have mobility problems. Two lifts are available but there is a bit of a journey to reach them as they are situated in the new part of the hotel but, can’t be helped as it would have ruined the grand style if they tried to pit them near the reception Parking outside is chargeable to a separate company. Blue badge holders can park free if a token is obtained from the hotel and all others must park 400 yards further away with a token but can unload in a space outside the hotel."

"Old dated and dirty a good clean needed"

"Clean and comfortable will stay again. Very fair price and accepts p"

"Lovely staff be it in the"

"The free parking outside (not in the taxi rank) was great, especially for a town centre. Receptionist was super helpful pointing this out to us when we arrived, as the attached car park was full. Hotel currently undergoing renovations but they did point this out everywhere and was also aware from the reviews too and room was pretty warm on the evening, although they did provide a fan this was the only reason for not giving 5 stars. Free breakfast was good (despite the not-so-great reviews of it) staff were amazing, so friendly and accommodating, could help yourself to toast/bread, pastries, cereal, apple/orange juice, yoghurts, apples/oranges and then order a hot dish from the main menu, we got a vegetarian breakfast which I chose scrambled egg, my partner poached and we got a hash brown, half a mushroom, tomato and vegan sausage. To say the breakfast was free and the double room was £60 on a last minute Saturday night booking, including parking and breakfast for 2 I couldn't complain at all. Good value for money, decent selection, lift in the hotel too which wasn't expecting. I do understand peoples comments on the communal areas, the breakfast area could be improved with some small improvements such as investing in proper tables/units to lay the buffet out on but also would the added cost for the hotel outweigh the added nicety to a customer experience, i am unsure"

"Bathroom wasnt cleaned wel"

"We stayed in the cabins, they were lovely"

"This was my second time staying here. And I have to say the first time (September '25) was great and I felt that I had found a good hotel that I can use regularly when I come visit my daughter in University. First time around 5 stars, staff food excellent This time around the staff were just down right rude and didn't care, one evening I had to get my key fob reset and it took almost 20 for this very rude gentleman to come from out the back to reset my card. The chef also has changed because the food we got and my steak was some of the worst ever and the fries I had with the steak were still uncooked inside not to mention that it also took an absolute age to get served, and in fact it took that long I had to go to the cashier at the till to give him my order. Also please people dont waste your time getting the meal included with your room its a waste of money, you have a separate food menu and theres nothing on it worth eating so as I done i just paid for the main menu meal. All things considered and I stay in hotels quite a lot I was glad to get checked out only to get home and receive 5 yes 5 parking tickets now they each came at separate times so when I got the fifth one I didn't care anymore I just felt you can have my money.... (the other 4 I sent to the hotel and they squashed them). But all that aside, the rooms were very nice and the hotel was quite modern too and the breakfast I would give it 2 stars."