Hayes hotel rooms a the Independent

"We love this hotel we always stay there when we go to London we go to London about two times a year. We have clients for a few years. The general manager Judith always treated us great and Jake at the front desk is amazing."

"Great stay Our always go to hotel in London for several years and we go about 2x per year The Gm Judith and Jake at the front desk always treat us like royalty "

"Clan Room and wonderful staff. We met Shafkat when we arrived and he was so helpful. I also requested for an early check-in which \they were really helpful with. David reached out to us early enough to help with our plans. Great Stay and hotel is central to everything "

"My family and I had a great time at this hotel. They really went all out for the kids for Christmas including having a play room for the kids open until 8 pm! It’s a huge room! Speaking of, we had two rooms. One room was more modern than the other. One complaint is one room only had European outlets while the other had both. The rooms are a decent suze. We didn’t stay there much so it was fine. This hotel is located near to Vaux Hall which is with exploring itself. It takes about 20 minutes to walk to the London Eye/Big Ben. The best part though is the staff. Every single staff member, including those who brought us room service (which we ordered almost every day) was polite and friendly. Marc checked us in and was very friendly and helpful. We have stayed at Park Plaza Westminster before and that location is extremely close to the London eye (5 mins or so), but I think staff here is friendlier and it also feels less touristy. Great stay and we will be back! "

"The breakfast was very good with lots of options. "

"Great food and service "

"Breakfast tea options could be improved presentation wise in a nice wooden box. Also would be good to clean tables quicker to provide more options where to seat during breakfast. "

"Staff was courteous "

"Staff, lovely room"