"The hotel is just across the corner from Hatton cross underground station, ideal if you travel from Heathrow. The check in was slow (only one receptionist was working) and thee queue was also long when I checked out. Although the hotel has two receptions, the one that's closer to the underground station was closed.
The room was comfortable, clean and quiet, I slept well."
"Good location for access to several tube stations which makes getting around easy but with added bonus of the direct area being quiet and calm.
Rooms are v good and the staff were excellent"
"Upon arrival to the hotel the reception and lobby area was modern and well presented, giving a great first impression of the hotel. We were greeted at reception by a lovely staff member who offered to check us in early which was a lovely bonus. The room was clean and comfortable but was very dated, however this was expected as we researched the hotel before arrival the shower and bathroom were also very dated and the shower didn’t have the best pressure. The room would benefit from a fridge but due to this being an older hotel we understand why this might not be possible. While our stay was enjoyable overall we felt that some interactions with staff could have been more friendlier a warmer and more welcoming approach would have been better. Despite these points we would consider staying again."
"The property was really nice. Staff amazing. My only critique is floors can be updated. A little outdated. I was on club floor 11. When my flight got cancelled I booked an extra night on a regular floor 4 which was nicer than the club floor. Loved daily breakfast included in club stay"