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"The staff were so nice, with so much aloha! We have never met nicer staff. But the property is definitely older, and apparently scheduled to be torn down, something to do with the land lease not being renewed & plans for a marina in this location. Our room on 1st floor was spotlessly clean, with many nice little touches by caring staff, pretty folded towels, and our room included a small fridge with a freezer. The room is older — painted cement blocks — think college dorm room. The sliding glass door on first floor to our lanai did not lock or even latch. And — there was no AC. There was a ceiling fan, & a nice big room fan. But no window except the sliding glass door, which we kept shut all night, & put things in front of, for security, with many homeless in the nearby park. It was hot & humid & miserable all night. I think if we could have had an open window, it might have helped. If you know what you are getting — painted cement block walls like a college dorm room, & no AC, only fans, & no way to leave a window open on first floor, & no elevator & no ramp even to wheel up luggage — but absolutely wonderful staff & spotlessly clean — including a tiny kitchenette — you can make a better decision. Perhaps 2nd floor rooms would be better. It wasn’t for us. But Aloha, to the wonderful staff … "

"Wonderful hotel! Welcoming, friendly, clean, good bed, wonderful view! The extra money for the ocean view with the view of Mauna Kea over the harbor is totally worth it. We enjoyed sitting on our lanai & watching the fishermen down below, & the sailboats & canoes, & even the freighters. Enjoy! "

"Love the location, the renovations that are being made are very nice. The pool area/coffee bar/restaurant areas are great. We enjoyed our food from both the restaurant and coffee bar. Our room was fine, but for the price thought it could be a bit more updated. It sort of had a musty smell. Overall, recommend and I’m sure the remaining renovations to the property are going to be fantastic. The view from the check in area is beautiful. "

"Great Hotel to stay in, comfort, clean, relax. "

"The staff here is amazing and helped us with our needs "

"Location was fantastic! Room was dated so far back that the furniture looked like it had been left outside in the weather, Room had a very musty smell. There was an odor that was so bad on the 5th floor that smelled like a dead animal and when we brought this to the attention of management we were told that we are not sure what Expedia says but we are just a 3 Star Hotel and that sometimes animals get in the crawl spaces and die which could cause the odor come to find out that it was a room that had a severe roof leak that caused this odor. When we checked in with the front desk we were not welcomed to the hotel, instead we witnessed the Bell Hop Rocco completely disrespect a guest who asked for a cart to carry her luggage. If you could have witnessed what I observed with this idiot you would have been disgusted. I did recommend that Rocco should be fired for saying that the lady should get her own F’n luggage and that he hopes management writes him up again. By the way, when we checked out today Rocco was still employed. The ladies working the front desk were equally as rude and could care less about anyone checking in on April 9th. (Mandi and 1 other lady who worked early morning were great and very friendly). I am extremely angry that I paid for this dump of a hotel. Nice honeymoon for us…. NOT! There are few things that should happen. 1. Refund our entire stay. Contact us via email if you have any intention of making this right. Manager Kevin Shim has my email. 2. Close t"

"Staff were very friendly and helpful. The coffee is the lobby was delicious and always available."

"Decent place to stay, but hidden fees that are not advertised, like $25 for parking a car and a separate $25 "convenience fee" ... for coffee in the morning??"

"Clean room."