Hotels near Grand Lake Theater

"They didn’t give the room I pay for, and refuse to give me a refund "

"I used to come here quite a bit for the last year. I’ve never had a bad experience until this stay. The night auditor on 3-14 was incredibly rude to me. The card machine wasn’t reading my card for incidentals because it was after midnight and I had to ask her to manually enter my card number after calling my bank and having them verify no charges had come in. Otherwise the staff was nice enough. Another guest mentioned there were bed bugs. All in all I won’t be back."

"On Monday, March 9, 2026, 13:19, Sheldon Patterson wrote: Dear Manny, Thank you for your detailed explanation regarding the $259.16 authorization. I appreciate the transparency about how the third-party reservation was configured within your property management system and how the authorization was mistakenly placed on the billing share rather than the incidental share. That said, I want to be very clear: Sheldonmpatterson@yahoo.com is a valid and active email address, and 408.705.8015 is my valid mobile phone number. Both are correct and fully operational. Regarding the authorization, while I understand the internal explanation involving system shares and third-party billing structures, an authorization for the full room and tax amount—when the stay was already prepaid—creates unnecessary financial strain and inconvenience. Even if the amount does not ultimately post, an improper authorization can: • Temporarily reduce available credit or accessible funds • Trigger overdraft or over-limit fees • Interfere with other pending financial obligations • Cause reputational or credit-related complications in certain circumstances It is important to note that unauthorized or improperly processed charges, even if temporary, may carry legal implications depending on their impact and duration. Consumers are protected under federal and state financial regulations regarding unauthorized transactions and improper billing practices."

"We loved our stay the room was always so clean and so comfortable to sleep and get rest. I loved the free breakfast so good and great coffee. The staff was always open and friendly to help if we had any questions or issues."

"Was unable to stay they did not have a room ready for us upon arrival at 3 pm Had to go to another hotel to get a room. Requesting a full refund due to non performance "

"Everything was perfect. Clean roon, courteous, polite, professional staff, free breakfast. Thank you!"

"Great stay "

"It’s a nice hotel and a great location. The staff was super nice and friendly especially Michael. He went out of his way to make sure we had everything we need and were comfortable. I did not like the prices for parking and that the breakfast was not included in the price of the hotel. For those reasons I will not be staying again. "

"Very nice hotel. Staff,room, breakfast were great. "