Hotels near Gaisano Grand Mall

"Water supply to the room was very limited and weak. You had to hold the shower knob for a good while to allow water to travel up the pipe and have enough back pressure to keep the shower on. When any other water (sink, toilet, etc) was turned on , shower stopped. Only enough water for one usage source. Toilet would not flush , without opening tank and manually pushing down on mechanism inside. Mildew was severe around base of toilet, shower grout and tile grout in spots on bathroom floor. Hallway outside the room , carpet had been soaked by something and entire hallway smelled moldy. Carpets are vintage , likely a decade old .. very bad shape in all common areas , dirty black appearing almost like they had been used on a city sidewalk . Inside the room carpet was similarly old, not quite as worn. The AC would not drop the room temp below 23C. Sheets and linens were clean , towels were frayed old but clean. Walls had water stains and marks throughout the hotel. This was once a fantastic place, palatial and nice , across the street from the airport. (Easy 5 mins walk). Included breakfast buffet was good, selections were limited compared to previous years but food was well prepared. Coffee like Folgers or Maxwell House.. but worked. I really hate to say but we won’t stay again .. and we’ve been in and out a few times over the last 25 years. The staff were attentive and helpful, and doing what they could to serve."

"Staff don’t answer the phone consistently and don’t respond to messages. "

"The room was very impressive! Clean and organized. All staff were very responsive, respectful, and professional! They were always there for me when I needed them!"

"Very cool studio apartment located in a larger apartment complex. I loved that there was a full kitchen with coffee maker, microwave and big refrigerator. The lighting in the bedroom and bathroom was fun. Plus, robe and slippers for after the refreshing rain shower. It was walking distance to anything I needed. Wonderful Thai food, coffee, 7-11, supermarket, and massage."

"Very very noisy! I had to call down 3 times before I was taken seriously as there was banging, door slamming, arguing starting from 8pm -3 am. Despite calling I do not feel I was taken seriously. Also felt unsafe."

"It was great "

"All staffs are friendly and the place so beautiful"

"Very clean room and pool"

"Probably the best service and hospitality we’ve experienced at any property. From the guest service team at reception to the pool & beach attendants, all dining venues, recreation (sunrise yoga, badminton & archery), spa (foot massages on the beach), and housekeeping, service was very attentive, polite & friendly. The breakfast buffet is a must….an abundant selection of international favorites, so delicious. We travelled with family and had 4 rooms and they managed to accommodate us all on the same floor. I look forward to returning for another visit."