8/10 Good
James
Traveled with partner
Jan 26, 2023
Liked: Cleanliness, staff & service, amenities
Having booked a club room we were informed that as it was a discounted rate through Expedia we were not entitled to use the club lounge ….. we were however upgraded to a sea view room even though their website states that all club rooms are sea view???
A club room should also be on a higher floor - we were on the (UK) 1st floor.
Had to request the coffee machine which should have already been in the club room.
A club room here is simply a bigger room, more floor space, no extra furniture (1 chair & 1 small table).
As mentioned by a previous reviewer, building 3 is musty and permanently damp such that after 4 nights all our clothes were damp. This is a result of the buildings being closed down during the pandemic and then a typhoon hitting and knocking out the power for a further 2 months.
The staff are as helpful as possible but it is tough for them to provide a good level of service when things are continually running out.
Highly recommend the Thai restaurant.
My advice is to book a regular room with a sea view and breakfast (very good) included. See Google maps (satellite) as to why you don’t want to face inland.
When is a club room not a club room? At the Dusit Thani apparently!
James
Stayed 4 nights in Jan 2023