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The Westin Resort & Spa, Cancun

4.0 star property
Beachfront, with full-service spa

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Westin Resort & Spa, Cancun

Banquet hall
Exterior
Pillowtop beds, in-room safe, desk, iron/ironing board
Meeting facility
Exterior
Reviews
8.4

Very good

Popular amenities

  • Pool
  • Gym
  • Spa
  • BarBarBar
  • Hot TubHot TubHot Tub
  • Room serviceRoom serviceRoom service

Check-in time

4:00 PM

Check-out time

10:00 AM

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Popular LocationIberostar Cancun Golf Course2 min drive
  • Popular LocationDelfines Beach3 min drive
  • Popular LocationEl Rey Ruins5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)11 min drive
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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Living area

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
LED TV
Pillowtop bed
Hair dryer
Private bathroom
Separate bathtub and shower
Coffee/tea maker
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Living area

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Dining table
Dishwasher
LED TV
Pillowtop bed
  • 324 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Pillowtop beds, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Separate dining area
Air conditioning
Kitchenette
Mini-fridge
Dining table
LED TV
Pillowtop bed
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
LED TV
Pillowtop bed
Hair dryer
Private bathroom
Separate bathtub and shower
Coffee/tea maker
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Highlights

Balcony
Air conditioning
LED TV
Pillowtop bed
Hair dryer
Private bathroom
Separate bathtub and shower
Coffee/tea maker
  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Pillowtop beds, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Highlights

Air conditioning
LED TV
Pillowtop bed
Hair dryer
Private bathroom
Separate bathtub and shower
Coffee/tea maker
Free bottled water
  • 57 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
LED TV
Pillowtop bed
Hair dryer
Private bathroom
Separate bathtub and shower
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Highlights

Balcony
Air conditioning
LED TV
Pillowtop bed
Hair dryer
Private bathroom
Separate bathtub and shower
Coffee/tea maker
  • 54 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
LED TV
Pillowtop bed
Hair dryer
Private bathroom
Separate bathtub and shower
Coffee/tea maker
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Lagoon View

Highlights

Air conditioning
LED TV
Pillowtop bed
Hair dryer
Private bathroom
Separate bathtub and shower
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking, Lagoon View

8/10 Very Good

Highlights

Air conditioning
LED TV
Pillowtop bed
Hair dryer
Private bathroom
Separate bathtub and shower
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
LED TV
Pillowtop bed
Hair dryer
Private bathroom
Separate bathtub and shower
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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8.0 out of 10, Very Good, (1253)
The price is P9,554
P12,022 total
includes taxes & fees
Jul 1 - Jul 2
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About the neighborhood

Cancun

Located on the beach, The Westin Resort & Spa, Cancun is in Zona Hotelera, a neighborhood in Cancun. Iberostar Cancun Golf Course and Aquaworld are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. El Rey Ruins and La Isla Shopping Mall are two other places to visit that come recommended. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Iberostar Cancun Golf Course - 2 min drive
  • Delfines Beach - 3 min drive
  • El Rey Ruins - 5 min drive
  • Ventura Park Cancun - 5 min drive
  • Moon Palace Golf Club - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬1 min walk
  • ‪Taco Arte Restaurant - ‬4 min drive
  • ‪La Hacienda Restaurant - ‬5 min drive
  • ‪Km 19.5 - ‬8 min walk
  • ‪Restaurant las Fuentes - ‬14 min walk

About this property

The Westin Resort & Spa, Cancun

Hotel near Iberostar Cancun Golf Course
Located close to El Rey Ruins and Delfines Beach, The Westin Resort & Spa, Cancun provides a poolside bar, a terrace, and shopping on site. With a beachfront location, beach massages, and sun loungers, this hotel is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a body wrap, and aromatherapy at the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Pilates classes and fitness classes are offered at the gym; other things to do include basketball and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • An outdoor tennis court, express check-out, and express check-in
  • Concierge services, a banquet hall, and meeting rooms
  • Guest reviews say good things about the beach locale, pool, and helpful staff
Room features
All 379 rooms offer comforts such as air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak positively of the spacious rooms at the property.
Extra amenities include:
  • Bathrooms with separate tubs/showers and free toiletries
  • LED TVs with cable channels
  • Coffee/tea makers, desks, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from September 8 2023 to September 30 2024 (completion date subject to change). The following areas are affected:
  • Elevator
  • Exterior
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include outdoor lighting

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

Frequently asked questions

Does The Westin Resort & Spa, Cancun have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at The Westin Resort & Spa, Cancun?

As of Jun 15, 2024, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa, Cancun on Jul 8, 2024 start from P 6,802.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Westin Resort & Spa, Cancun pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Westin Resort & Spa, Cancun?

Self parking is free at this property.

What time is check-in at The Westin Resort & Spa, Cancun?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Westin Resort & Spa, Cancun?

Check-out is at 10 AM.

Where is The Westin Resort & Spa, Cancun located?

Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Iberostar Cancun Golf Course, El Rey Ruins, and Delfines Beach. Aquaworld and La Isla Shopping Mall are also within 6 mi (10 km).

The Westin Resort & Spa, Cancun Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 712 out of 1349 reviews" "
Rating 8 - Good. 328 out of 1349 reviews" "
Rating 6 - Okay. 143 out of 1349 reviews" "
Rating 4 - Poor. 73 out of 1349 reviews" "
Rating 2 - Terrible. 93 out of 1349 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very nice and clean. Staff was very friendly and willing to assist with any questions. We had an amazing time at the Westin Resort and Spa. Only negative would be upon arriving there, we thought we were checking in, only to find out that there was a push for their Westin vacation package that included being in a 1.5 hour presentation. This is very deceiving to incoming visitors who have been on a long flight and haven't slept in a long time.
Stayed 3 nights in Jun 2024

10/10 Excellent

Marelys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell the hotel is kind of all but the rooms are very spacious and super clean. Staff was beyond nice!!! Excellent customer service. Food was ok. The beach was beautiful. Overall I had a good experience and good time.
Stayed 3 nights in Jun 2024

6/10 Okay

Noel

Liked: Cleanliness, property conditions & facilities
I need to chase the maids in order to do the housekeeping. Clerks at front desk were pushing us to do a charge to my Amex for some credit for the restaurants. If you wanted to have dinner/breakfast at Hotel restaurants, you can not ask them to charge the bill to the room, the only option was paying separately. I had been at Westin Puerto Vallarta, and also un California, completely different stories.
Stayed 4 nights in Jun 2024

2/10 Terrible

Ellen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I reserved two rooms, checked in and walked back to my 3 kids who were waiting in the entrance sofas. Adriana a worker noticed that my kids were not ok, two of them had fever and the other one had a major nose bleed that wouldn’t stop. Adriana suggested that I went right back to the front desk and asked if they could please give priority to just one of the two rooms. She pointed to a man and said “go with him since he is not busy with a guest”. I approached the man, said hello and got as far as to tell him that I had reserved two rooms before he began to lean back and gave me the most disgusted face I’ve ever seen in my life. I asked him if he was ok because he threw me off. He paused for a moment, looked away and proceeded to call the next person in line, then told them to wait a minuted and he walked away. I was just left there standing ignored….I felt horrible and helpless! It had been a long day traveling, and my kids were not physically doing well at that time. I went back to my kids and Andriana asked what happened. I told her and she looked somewhat upset but like she couldn’t do anything. It turns out he is the RECEPTION SUPERVISOR ROGER GAMBOA. The whole day I felt horrible by the rudeness of this man but I had to keep it together because I had my hands full with my 3 sick kids.How can someone like that be a supervisor? Who trains or chooses these people?or should I say some one needs to instruct them how to NOT be nasty with guest! I didn’t deserved to not be heard!
Stayed 3 nights in Jun 2024

10/10 Excellent

mona

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 4 nights in Jun 2024

2/10 Terrible

Schaina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Barely stayed for an hour. Checked out immediately. Will be contacting my financial institution. Major upgrades and renovations need to be done. Staff also would benefit from a few customer service courses
Stayed 1 night in Jun 2024

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities
Only stayed for 1 night. Rooms are a little outdated and run down. Not bad but needs an update.
Stayed 1 night in Jun 2024

10/10 Excellent

Alfredo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 7 nights in May 2024

10/10 Excellent

JENNIFFER

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecta ubicación No se necesita más esta cerca del aeropuerto de la punta Cancún y más que todo cerca de la playa. Excelente servicio
Stayed 1 night in Jun 2024

8/10 Good

John

Liked: Cleanliness, staff & service
This was my second time staying at Westin. This visit was good, but unfortunately, was not as great as my first visit. My vacation started off with my room not being ready, and I was told I would need to wait about 20-30 minutes after check-in time to go to my room. I was offered another room at that moment, but I declined since they offered me a room without a balcony. I paid for a room with a balcony, so I wanted to make sure I got what I paid for. When my room was finally ready, I discovered that it was way at the very end of the property in a different tower from the main building. The room was ok, but it was kind of a far walk from the main building that had the market, restaurants, etc. Not a huge deal, but it was somewhat inconvenient. I would have rather stayed in the main building like I did on my first visit. In addition to being in a different building, my room didn’t seem to be as nice as what I remembered my room being in the main building. Take my advice: if you stay here, ask for a room in the main building. To be fair to Westin management, they did contact me asking if would like to switch rooms to the main building. However, I checked in on a Tuesday, and my last day would be on Friday. They contacted me on Thursday night, so it seemed pointless to switch rooms since the very next day was going to be my last day. If they would have contacted me on Tuesday, I absolutely would have switched rooms. The Sea & Stones restaurant is of poor quality
Stayed 4 nights in Jun 2024