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"Not enough lifts for the size of the hotel. At busy time"

"Lobby area was good and clean. Fairly busy at times. Downstairs bar was very busy, not enough staff to cater for the guests. Lift access was somewhat confusing and not explained properly to the guests, there should have been someone standing at the lift to explain how it works. Room was average and it was facing the back of the hotel, the air conditioning generator was outside and omitting a very loud sound all day and night. We had to ditch the fridge off too as that was making loud clicking sound too. If you want a peaceful night sleep then it’s not an ideal room. Beds and pillows were comfy. Bathroom very average and worn out. Location was at Marble Arch, 1 minute walk from Oxford street. Plenty of eateries and shops. Perfect location for shopping."

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"The staff was extremely rude. Seems like everyone was in a bad mood. Careful with this hotel, i accidentally booked a room in the basement with no windows. (My fault). The hallways are hospital like and very cold. I asked for an upgrade and I got it for the next day, but the rude lady at the front desk said if you don’t remove your luggage by 3 we will cancel all your rooms. There is a weird rude vibe in this place. Way better hotels in the area than this one."

"We stayed here for two nights the staff were great they helped with the check in and when we checked out my wife asked for two extra pillows and they bought them in straight away great location clos to everything thank you for a lovely stay "

"The hotel was just what we needed Rooms very very small but had everything we needed except tea making facilities. I would recommend this hotel to others and would definitely use again. "

"Property is very convenient, front desk staff is little slow. "

"Our hotel room had poor quality pillows, washroom wasn’t ready , the hotel room is very old , not the same experience that I had during my first visit "

"Excellent overall, though breakfast good but not international hotel standard. View over the Thames was superb and we shall certainly be staying there again."