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"The shuttles are available to and from airport. I got in a wrong shuttle for another double tree and ended up taking an uber. Other than that, everything went smoothly. "

"Honestly, I travel a lot and not just in the U.S. and this place was one of the worst I’ve experienced. First, the property was impossible to find, no street signage whatsoever. We drove up and down the street 3 times. I finally googled it to make sure and told my husband it had to be right. We ended up going around back and there it was. My first impression was not good, but after the experience with the reception lady we just turned around and left, didn’t even stay the night. Someone had texted me earlier in the week asking if we wanted to upgrade our room. I agreed to the $25 up charge to upgrade. When I got there the lady acted like I was lying bc it wasn’t in her computer, even after I showed her the text. Then she said well the upgrade wasn’t available and the new girl must have forgotten to reserve it for me. I tried to ask if I had still been charged but she just kept rudely telling me there was no upgrade available. At which point my husband just said “We’re leaving!” We ended up staying down the road at La Quinta. "

" Very disappointed that the price to bring your pet is $150 NOT $75 as shown on Hotels.com The hotel has great amenities but the front desk staff is rude."

"Comfortable bed, spacious room and bathroom, just what we needed for an airport hotel. The only downside is the noisy air conditioning but we just turned it off."

"Excellent shuttle service and location"

"Free parking, close proximity to SFO Airport, sturdy bed and pillows. The property is a bit rundown though. Also, they gave us just one Towel."

"Room had an industrial carpet dryer going. Horrible moisture/mold smell. Staff offered a refund (which I will hopefully get) since they were not advised of the room’s condition. I accepted the offer and left."

"Nice"

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