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"The room was large with a beautiful view of the lake. I loved the private onsen and our traditional ryokan and dinner experience. The breakfast buffet was also amazing. The staff were kind and so accommodating. We will definitely return."

"We loved this hotel. The out door hot springs were beautiful, and it had beautiful views of MT Fuji and the nearby lake. "

"The service is great"

"This is a special place and a special experience. First rate in every area. But i especially appreciated the staff. So friendly, attentive and efficient!"

"Staff were very helpful and attentive!"

"Clean room and facility. Nice staff. Love the onsen"

"We drove to Hoshinoya Fuji, as it was dark, the entry towards the check-in area is very easy to missed, suggest to have more road sign leading towards the resort. Once we checked in, there is a car to pick us up to our room up the mountain. The view of Fuji is stunning, if you are lucky enough to see it. Room and breakfast service are great, and so are the amenities in the resort. Booking for activities got to be done by 6pm the day before (no exception can be made). Was really interested in the morning kayak, however they need at least a minimum of 2 guests to be able to join which is a pity, as i was travelling with elderly, none of them wanted to do it. Suggest the hotel could instead help to match up the guest joining the activitiy, so more people that do not come in a pair can join as well. Overall a great once in the lifetime experience. cannot really beat waking up at 5am with Mount Fuji right in front of it. Stunning!"

"Everything is ver good "

"Clean rooms, friendly staff, great views of Mt Fuji on a clear day. "