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"Three guests arrived between 8:00 and 9:00 am from overnight flights. The hotel front desk refused to prioritize cleaning rooms for us. There were people checking-out right in front of us, yet they made three older adults, all over 60, and one over 75, wait FIVE hours in the lobby for our rooms. They tried to tell us to pay an extra night if we wanted to sleep. They were cruel and unprofessional. It was an utterly disgusting experience."

"Paulina . She is very professor staff helped me a lot . I will come back as soon as . Thanks "

"Clean room, great staff, very helpful. They have safe and reliable taxi service. "

"The hotel is incredible, the staff could be more gentle though. "

"Lovely and modern hotel set in an old stone building. Very central and close to major sites. Great and attentive staff. Breakfast was very good. Open wine bar cart in the lounge/library area was a really nice touch. Hotel itself is a nice place to hang out. I didn’t go to the bar or do any of the wine tastings but wish I had. Stayed 4 nights. Would definitely come back."

"Great hotel in Providencia, very close to a metro station. Breakfast was good and the rooms were very quiet - would definitely stay again!"

"Gym had leg press and leg extension which I was pleasantly surprised at for such a small space. Also the pillows were incredible "

"10/10 hotel"

"The best triple room I’ve been in my life. Spacious, clean, and the beds/pillows were amazing. Great nights of sleep and friendly/helpful staff. Totally recommend it."