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"The room was dusty and cobwebs were around the inside of the window and we had spiders in there. The hotel was not very well maintained, could do with painting and upgrading of some of the furniture. The wooden panelling in pool area needs attention as well. We booked breakfast for 9am and when we arrived the scrambled eggs were dried up, no black pudding, no bacon and no butter available. Parking was fine. I had wanted to stay at the hotel for a while and was disappointed with my overall experience and would not visit agan."

" Breakfast good fresh parking good and free"

"Great place for visits to Norwich - great breakfast"

"The room was clean and comfortable, the evening meal we had delicious and staff very friendly and helpful"

"Great value hotel. Staff were helpful and bed was comfortable and a good condition. The cooked breakfast was a little disappointing as only sausage, bacon beans and scrambled egg available. Previously had more items to choose from. But a nice stay and would definitely return."

"Plenty of free secure parking, nice grounds, outside of buildings and garden areas very tidy and clean. Easy check in, cheerful and helpful staff, especially in restaurant and bar area. Room was tidy, clean and very comfortable with a good view of a horse stables and training yard. Lovely to see the horses with their heads popping out of the stables, and the stable staff taking them for exercise. Hotel is nice and close to Newmarket town, easy 10 minute walk, and you get the chance to see the horses and jockeys training as you walk along the path towards the town. Added bonus is an hourly bus to the lovely city of Ely, takes 30 > 40 minutes ride. Allows you to go out without having to drive. Would love to visit hotel again."

"Doors need seeing to. Fire doors, bedroom doors need to have a slow closing fitted to them constant banging doors throughout our stay. Rooms could do with some update they are clean but outdated and paint peeling away."

"Good breakfast"

"My two daughters and I were informed by reception the night before that breakfast would start at a certain time. However, when we arrived the next morning, we were told by the lady behind the bar that because it was a bank holiday, breakfast would open an hour later. While we understood the change, the staff member was very rude, obnoxious, and unprofessional in the way she spoke to us. When we said we would report the matter, she replied, “I don’t care.” I later reported this to reception, where both staff members were very apologetic and understanding."