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"Beautiful hotel, very comfortable, elaborate breakfast, incredibly hospitable staff "

"I had the best ever check-in, in my long history of staying in five-star hotels, at the Taj by Zim. She provided a high-level personalised service. Even after I had checked in, she was always trying to provide something extra for me whenever she saw me. She also ensured I also received good service at the restaurant. The hotel in general is good, clean and comfortable. The heated indoor swimming pool is a winner. I really liked it. I had issues with my shower, which was fixed, and the tap in the wash basin which was not dispensing hot water. This was not fully fixed. My only issue was with the provision of Vegan food during dinner. The general understanding of Veganism was limited. The burger is stated to be Vegan in the menu when it is not; it has yoghurt in it. This was day one. After explaining clearly I was Vegan, on day two, I got a soup with cheese in it. When the 'Vegan' meal arrived - it came with yoghurt as a side dish. It was only on day three that everything fell into place. Zim's interventions for me helped. The service staff were very good and always pleasant and supportive. It was a kitchen issue. I sat for almost two hours waiting for two dishes. Fortunately, this did not happen during breakfast as Chef Abdul showed me all the Vegan dishes daily. The Taj has a reputation which precedes itself. When I told locals I was going to stay in The Taj, they always responded with: "That's a very good hotel." It is also well located. "

"Lovely historic hotel in the centre of Nairobi. We had a club room which gave us access to the 1902 Lounge. The service from the hotel staff was excellent and we had a great history tour of the hotel from Maxwell, who was very knowledgeable. It was a very memorable stay. "

"All staffs gave a good service with kindness. Accommodation was very clean. "

"We loved our one night stay at Caoe heritage Hotel! Not only for its convenient central location and quietness, but also for its decor and charm, and most importantly for the warm hearted service we received. It happened to be one of us’s birthday. Sam and Bonford went out of their way to make the birthday girl feel happy and special. Love it, wish we stayed longer. "

"Excellent priperty, I’ll be back. My only gripe was the 20% off the spa didn’t include couples packages, this was never made clear until I checked out. I may have spent more if I’d known on other services, it’s an annoying oversight but not worth reducing my review which is still five stars across the board. "

"Terrfic location, ambiance and amanities. Breakfast in the garden patio area is terrific and the spread is generation and varied. Overall, service is very good and the bed is comfy!"

"Nice place"

"We absolutely loved our stay here. The road was gorgeous and the staff were so welcoming and helpful the whole time. We felt very welcome and cosy here! Will definitely be back! "