Hotels near Kaufhaus des Westens

"Spa facilities not available during my stay which were only made clear after I had booked a non-refundable room. (The hotel refused to allow me to cancel). When this was discussed at reception the on-duty manager just said that as it was temporarily unavailable (for several months it seems) that they would not change the advert which i still do not understand why in the description that cannot be made clear. The hotel room given was above the hotel restaurant with music so loud I could not sleep (i had the half marathon and i have a hidden disability which makes sleeping difficult anyway). When I spoke to the on-duty manager he was very dismissive and even when the assistant had offered me another room for the next night he just said there was no point as there would be no party on sunday night (this was incorrect assumption as I had to endure at 10pm until midnight more loud music). He said they would ring the police as it is illegal but by the time they would arrive it would be midnight when it would be sorted - it was after this time. Nevertheless I got the impression this is a frequent occurrence and is totally unacceptable to sell a room like that. Ultimately because I could not use the facilities I had intended to use and was the main reason for my booking, I changed my flight and was glad to leave the hotel at 7am the next morning. A minor thing in the grand scheme of things was the hair on the bed next to the little cardboard sign which said "welcome home"."

"Always had a warm welcome when passing reception and the staff were happy to help. Good breakfast selection but maybe a little over priced. Rooms were spacious and clean. "

"Fresh breakfast. Room a/c very comfortable "

"The breakfast was good. The room was comfortable although a bit warm as couldn't get the aircon right. But overall hotel was good & plenty of nice restaurants in the area."

"Very helpful staff who were very serviceminded and made sure our visit was to our liking. It was our second time visiting, and It won't be our last. "

"Amazing stay, clean room and lovely staff. Had a bit of a funky smell when we originally entered the room but that was soon cleared with the window open "

"First class all the way. 5 stars for everything."

"Ideal location. Very quiet. Great lobby to unwind in."

"I am disappointed with my recent stay at SANA Berlin Hotel, especially as I had a positive experience last year. The standard has clearly declined. On arrival, the apartment smelled of cigarette smoke, which is unacceptable in a non-smoking environment. Cleanliness was poor throughout , the dining table had visible marks from previous guests, and the headboard in the main bedroom had obvious spill stains, suggesting it had not been properly cleaned. Most concerning, the dishcloth by the sink was heavily stained brown, which is unhygienic and made the space feel dirty. There were also maintenance issues. The towel rail above the bath was skewed and appeared to be pulling out of the wall, giving a neglected and unsafe impression. Service was equally disappointing. For a week-long stay, I expected slippers and a robe to be provided as advertised without asking, particularly to use the pool facilities. By the second morning, when nothing had been provided, I had to request slippers and a robe myself, which should not be necessary. Overall, the apartment felt unclean and poorly maintained. This was a stark contrast to my previous stay and reflects a clear decline in standards. "