Casino Hotels in Cotai, Macau SAR

Exceptional service

有点尴尬的住宿体验：我们一共住了四个晚上，第一天抵达办理入住时，前台的Robyn(?)服务超级友善，令第一次入住康莱德酒店的我们为之惊艳；随后的入住及隔天的早餐，都令我们决定之后就加入希尔顿集团。但之后几天的早餐及服务就每况愈下，特别是最后一天的早餐，可能因为人比较多，整体质量落差比较大。我们订的是套房，尽管酒店整体禁烟，但我们入住的期间，房间弥漫着浓厚的烟味，即便有空气净化器，还是烟味很重。

I got an upgrade for my birthday! Very happy with it!

Execellant dining experience at Jade Dragon. Overall very good and attentive hotels services together with comfortable room conditions. Only a minor comment about the decoration odour.

Had a wonderful time, very good service with a smile from Amy (she was everywhere, check-in,check-out, breakfast...) and Glenda @breakfast. A bit worrying nowadays to see guests @buffet breakfast taking food without their face masks on. Overall, a wonderful time at a good hotel.

The fountain view is fantastic, hope I can have the same view on my next visit, probably with my whole family.

Excellent staff service thru out my stay!

There were quite some disturbing issues during the stay, I was in a rush to take my car and leave however I need a stamp from the check in desk, the stamping process took abnormally long and it was found out that the machine was jammed and they had me waiting while they try to take the ticket out, it took about roughly 10 mins, they could’ve done a better job in problem solving, such as giving me a new ticket straight away, or contacting the gate keeper to open the parking gate for me to leave. Aside from this fact, the window view from our room was a let down due to the dirtiness of the windows, stains and dusts showing how long the windows were left without cleaning, the price weren’t especially cheap for the stay yet compared to my other stays in Sheraton, parisian and Venetian, we all got free upgraded rooms. Aside from these facts the rest of the services and gastronomic experiences were very good. Especially the room service hainan chicken rice that I ordered that night.

Excellent stay.