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Hotel Okura Macau

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Luxury
VIP Access
5.0 star property
9.2

Wonderful

Elevated comfort in Cotai

A water park with lazy river and waterslide creates a splash-worthy paradise for families. Inside, the 29th-floor indoor pool area offers a tranquil retreat with sauna and hot tub overlooking the Cotai skyline. Multilingual staff welcome children with thoughtful gifts.

Popular amenities

  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Room (King)

A hotel room with a bed, bedside table, lamp, and a view through a glass door to a bathroom.

Deluxe Room (King)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room (Twin)

A hotel room with two beds, a desk, and a large window.

Deluxe Room (Twin)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi
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About the neighborhood

Located in Cotai, Hotel Okura Macau is in the entertainment district and near the airport. TeamLab SuperNature Macao and Taipa Houses-Museum are cultural highlights, and travelers looking to shop may want to visit Shoppes at Venetian and Rua do Cunha. Traveling with kids? Consider Qube at the Venetian and Macau Matsu. Spend some time exploring the area's activities, including golfing. Visit our Cotai travel guide
Map
Galaxy Macau TM Resort, Ave Marginal Flor De Lotus, Cotai

What's nearby

  • A historic building with white shutters and a stone staircase.
    Rua do Cunha
    9 min walk - 0.8 km
  • A brightly lit casino with a reflection in the water.
    Cotai Strip
    19 min walk - 1.6 km
  • The Venetian Hotel with a prominent tower and a bridge.
    Venetian Macao Casino
    2 min drive - 1.8 km
  • Galaxy Macau Casino
    9 min walk - 0.8 km
  • Cotai Arena
    14 min walk - 1.2 km

Getting around

  • Pai Kok Station
    8 min walk
  • Zhuhai Station
    19 min drive
  • Macau Intl. Airport (MFM)
    8 min drive

Restaurants

  • Passion by Gerard Dubois
    12 min walk
  • Tsui Wah Restaurant 翠華餐廳
    10 min walk
  • gaga
    11 min walk
  • Tastes of Asia 亞洲美食坊
    12 min walk
  • Urban Kitchen 名廚都匯
    8 min walk

About this property

Hotel Okura Macau

  • Luxury family-friendly hotel in the entertainment district
  • Near Venetian Macao Casino and Cotai Strip, Hotel Okura Macau provides a free roundtrip airport shuttle, a casino, and free water park access. For some rest and relaxation, visit the sauna or the steam room. The on-site international cuisine restaurant, Terrace Restaurant, offers breakfast, brunch, lunch, dinner, and pool views. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool along with a lazy river, a waterslide, and a lifeguard on site
    • Free self parking
    • Limo/town car service, Japanese breakfast (surcharge), and express check-out
    • Express check-in, ATM/banking services, and a porter/bellhop
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 488 rooms include comforts such as 24-hour room service and fireplaces, as well as perks like pillow menus and laptop-compatible safes.
  • More conveniences in all rooms include:
    • Bathrooms with separate tubs/showers and toilets with electronic bidets
    • 65-inch LCD TVs with satellite channels
    • Daily housekeeping, desks, and phones

Awards and affiliations

  • Eco-Certified Property
  • This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 10:00 AM to 8:30 PM at scheduled times
  • Free area shuttle
  • Free ferry terminal shuttle
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily Japanese breakfast available 7:00 AM to 10:30 AM for a fee: MOP 285.20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Nagomi
  • Terrace Restaurant
  • Yamazato

Things to do

  • Casino
  • Free water park
  • Health club
  • Indoor pool
  • Lazy river
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Free area shuttle
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 25 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Passes to access the waterpark (Grand Resort Deck) are provided based on the number of paying guests per room. Additional guests must purchase day passes to access the waterpark.
According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 17 to April 2:
  • Water park

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MOP 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for Japanese breakfast: approximately MOP 285.2 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Guests booking a breakfast-inclusive rate plan receive breakfast for up to 2 adults (based on occupancy). Additional charges apply for children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Okura Macau have a pool?

Yes, this property has an indoor pool.

Is Hotel Okura Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Okura Macau?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hotel Okura Macau?

Check-out is at 11 AM.

Does Hotel Okura Macau provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 10:00 AM–8:30 PM at scheduled times.

Where is Hotel Okura Macau located?

This family-friendly Cotai hotel is located near the airport, within 1 mi (2 km) of Galaxy International Convention Center, Cotai Strip, and Venetian Macao Casino. Galaxy Macau Casino and Museum of Taipa and Coloane History are also within 15 minutes. Pai Kok Station is 8 minutes by foot and Stadium Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Okura Macau Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 670 out of 1000 reviews
Rating 8 - Good. 253 out of 1000 reviews
Rating 6 - Okay. 43 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Hong Wang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service from the staff for my wife’s birthday celebration. The room was clean and felt peaceful. All the amenities and necessary items were well prepared. I will definitely recommend this hotel to my friends.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff were friendly, helpful and great with our kids. We would be happy to stay at Hotel Okura again.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

NGA KI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very kids friendly hotel
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staying. Nice location, enjoying big attractions pool. You can also enjoy big shopping mall located near the hotel.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Yik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and big cosy room
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleasant stay with curious staff and well knowledge management. It was well chosen hotel and convenient location.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Vitti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Nice water park for kids.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Anthony Chung Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Worthy of a 5 star hotel.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Wing Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and good service
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Wai Kwong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service provided by those friendly staffs.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Wai Pek

Liked: Amenities
Ver helpful and friendly staff
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Kamyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best stay

A massive thank you to Okura hotel for making our stay with them so special and we cannot wait to come back to them. Thank you for the amazing room upgrade and the unforgettable experience.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Mi Ri Nai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a really pleasant experience with Okura this time, all the staffs were very kind and helpful and the service was flawless.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Fung Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service has been excellent, staff members are friendly, thoughtful and proactive!
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Fion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Hotel Okura Macau. Staffs were very nice to my kids and they provided an amazing service. Our trip was wonderful. We definitely will return to this hotel next time.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel experience

Best hotel experience, among a few in Cotai Macau. Font Desk Manager and Customer Service personnel provided top-notch assistances to our arrival pick-up and late check-in. Would definitely stay again!
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Vincent Kin Ning

Liked: Cleanliness, amenities, property conditions & facilities
Location - very good. Staff - fantastic and awesome. They know what a 5 star customer experience is. First class with customers happiness in mind. Resort deck - fantastic. Room - good size and super clean.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Kui Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff services. Excellent hotel condition. Convenient location. Nothing to complain about.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

KA HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm Japanese style service

Warm heart Felt japanese style hotel service in macao
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Min Yen Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Checked in late and was offered late check out automatically. Minibar is complementary. Would always be my first choice of stay .
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Chin Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast check in and check out. Saved my time.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent, staff are very efficient and customer focused . There was slight delay in check in but we got upgraded and received complimentary fruit plata. Hotel was in pristine condition and the water park was great entertainment for kids . Overall it was an excellent experience
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Jenson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have kids and celebrating their birthday, Okura Macau will prepare the room with kid tent in the room and provide fruit basket, birthday cake and a birthday box full of sweets and biscuits for the birthday boy/ girl. At Level 6 of Okura, your kids can also enjoy 2 Galaxykiz activities per day. As Okura is a Expedia VIP access hotel, you will also enjoy free Limo to and fro the airport.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Daejeoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

the best hotel in Macau

What should I say? It was truly a perfect and amazing experience. It is a perfect hotel that is clean, friendly and needs no words. Allen ~!! Thank you. I don't know if you'll ever see this, but I appreciate your kindness and goodwill. I have no doubt that you are one of the best employees. The best at Okura Hotel, the best at Allen in the lobby lounge
Stayed 4 nights in Dec 2023
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service

Luggage misplaced

Left 4 of our luggage for storage on day of check-out. Upon our return, we only received 3. We realized it later on the bus and almost missed our ferry. Only "good thing" was that staff came to send it to us at the terminal. Very bad experience so far as there hasn't been any communication from the hotel
Stayed 1 night in Dec 2023