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Grand Hyatt Macau

Photo gallery for Grand Hyatt Macau

Interior entrance
Outdoor pool
Outdoor pool
Minibar, in-room safe, free WiFi, bed sheets
Premier Suite | Minibar, in-room safe, free WiFi, bed sheets

Overview of Grand Hyatt Macau

Grand Hyatt Macau

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
City Of Dreams, Estrade Do Istmo Cotai, Cotai

Explore the area

  • Popular LocationVenetian Macao Casino3 min walk
  • Popular LocationCity of Dreams11 min walk
  • Popular LocationCotai Strip13 min walk
  • AirportMacau (MFM-Macau Intl.)9 min drive

Choose dates to view prices

About this area

Cotai

Located in Cotai, Grand Hyatt Macau is connected to a shopping center. Museum of Taipa and Coloane History and Taipa Houses-Museum are cultural highlights, and some of the area's activities can be experienced at Macau Orient Golf Club and Macau Golf and Country Club. Traveling with kids? Consider Karting Track and Seac Pai Van Park.
Visit our Cotai travel guideOpens in a new window
Map

What's nearby

  • Venetian Macao Casino - 3 min walk
  • Macau University of Science and Technology - 5 min walk
  • Cotai Arena - 7 min walk
  • City of Dreams - 11 min walk
  • Cotai Strip - 13 min walk

Getting around

  • Macau Intl. Airport (MFM) - 9 min drive

About this property

Grand Hyatt Macau

5-star luxury hotel connected to a shopping center
Take advantage of a roundtrip airport shuttle, a poolside bar, and a terrace at Grand Hyatt Macau. Treat yourself to a body scrub, a body treatment, or a facial at Isala Spa, the onsite spa. The onsite restaurant, Beijing Kitchen, features Chinese cuisine. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool and a children's pool
  • Buffet breakfast (surcharge), a free area shuttle, and an outdoor tennis court
  • Valet parking (surcharge), limo/town car service, and coffee/tea in the lobby
  • A 24-hour front desk, tour/ticket assistance, and a banquet hall
  • Guest reviews give top marks for the overall value and proximity to public transit
Room features
All guestrooms at Grand Hyatt Macau have perks such as 24-hour room service and air conditioning, as well as amenities like late night room service and free WiFi. Guest reviews speak positively of the comfortable, quiet rooms at the property.
Other conveniences in all rooms include:
  • Highchairs and children's slippers
  • Bathrooms with deep soaking tubs and free toiletries
  • 42-inch LCD TVs with streaming services, cable channels, and DVD players
  • CD players, daily housekeeping, and electrical adapters/chargers

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (MOP 960 per day)
  • Valet parking on site (MOP 1440 per day)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Free area shuttle
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11 AM: MOP 316.8 for adults and MOP 158.4 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Beijing Kitchen
  • Mezza9 Macau
  • Lobby Lounge

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free area shuttle
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (86112 square feet)
  • Meeting rooms - 8

Outdoors

  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • CD player
  • DVD player
  • Pay movies
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Phone
  • Safe
  • Slippers

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Guest rating 4.5+
Guest rating 4.5+
Family friendly
Family friendly
Hotel
Hotel
5 star
5 star
Air conditioned
Air conditioned

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MOP 400

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MOP 316.8 for adults and MOP 158.4 for children (approximately)
  • Airport shuttle fee: MOP 520 per vehicle (one-way, maximum occupancy 4)
  • Self parking fee: MOP 960 per day
  • Valet parking fee: MOP 1440 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Grand Hyatt Macau
Grand Hyatt Macau Hotel
Macau Grand Hyatt
Grand Hyatt Macau Hotel Cotai
Grand Hyatt Macau Cotai
Grand Hyatt Macau Hotel Macau
Grand Hyatt Macau Hotel
Grand Hyatt Macau Cotai
Grand Hyatt Macau Hotel Cotai

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 671 out of 1001 reviews
5 - Excellent 67%
Rating 4 - Good. 257 out of 1001 reviews
4 - Good 26%
Rating 3 - Okay. 39 out of 1001 reviews
3 - Okay 4%
Rating 2 - Poor. 16 out of 1001 reviews
2 - Poor 2%
Rating 1 - Terrible. 18 out of 1001 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fountain view
The fountain view is fantastic, hope I can have the same view on my next visit, probably with my whole family.
Stayed 1 night in May 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

5/5 Excellent

Stayed 1 night in Jan 2021

5/5 Excellent

Stayed 1 night in Sep 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

5/5 Excellent

Traveled with family
Liked: Staff & service
Good for option
Room a bit dated. Bed is not too comfort as 5 star standard.
Stayed 1 night in Nov 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

2/5 Poor

Disliked: Staff & service
The restaurant guest is impolite and the waiting time is long.
Stayed 1 night in Jan 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh fruit daily. Prompt answers to questions. The lounge should be opened twenty four hours for quest use. I like to people watch. All staff that I had contact with went out of their way to accommodate my requests. Daily newspaper was nice but,the Wall Street Journal was not available.
Stayed 12 nights in Jan 2020