Family friendly Hotels in Costa Mujeres, Quintana Roo

"Great property, great staff and service, great food and drinks."

"Everything about the property itself, the staff, the food, the room was exquisite. The only negative was the constant upselling - at arrival, at dinner, in the mornings, for excursions, and even right before checkout. It upset the relaxing atmosphere to constantly to be prepared to repel a pitch. "

"I was staying for 4 days, of which only one day cleaned my room, and that’s why I had to call someone to clean. They had the dirty dishes from two days in my room, used the towels from two days, that was disastrous, at the reception they don’t explain to you that there are different kinds of bracelets and being on the beach with my daughter made me move to another part of the beach because I didn’t have the red bracelet, no chairs to sit on and we were had to stay with all the people who smoke and me with a minor, the only good experience was the Almar restaurant, good attention and good food, and in the other restaurants, the food is not good, often cold and without flavor. "

"Only thing half decent at the hotel was the activities by the pool. Food/Drinks extremely over priced. Absolutely appalled by the service from the check in staff. On our honeymoon was advised all room types were available but with a hefty charge. Would not stay again. We changed rooms twice due to noise and even then we only had a room change after convincing the concierge staff to speak to the front desk for us as they would not help us at all. "

"We paid for ocean view, but not the be right above the music podium with party starting from 7 to 11 p.m every freaking night. And not loud but extremely load. And on top of that the cleaners start cleaning rooms by 7 a.m. horrible experience. Worst experience in all my Stays in Cancun and anywhere else."