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Hotel Portal de San Antonio

2.5 star property
Travelers wake up to continental breakfast near the beach, then get personalized tour advice from multilingual staff who know the area's hidden gems

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Located steps from Bocagrande Beach, Hotel Portal de San Antonio offers convenience and thoughtful service. Enjoy continental breakfast, free in-room WiFi, and a 24-hour front desk. The staff provides tour assistance, concierge services, and wedding planning expertise.

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for COP 40000.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 25000 per person (one way)
  • Rollaway bed fee: COP 40000.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Portal de San Antonio pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Portal de San Antonio?

Check-in begins at 3 PM.

What time is check-out at Hotel Portal de San Antonio?

Check-out is at noon.

Does Hotel Portal de San Antonio provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of COP 25000 per person applies.

Where is Hotel Portal de San Antonio located?

Located in Cartagena Walled City, this hotel is within a 15-minute walk of Plaza de la Trinidad, Cartagena de Indias Convention Center, and Clock Tower. Santisima Trinidad Church and Ciudad Movil Cultural Center are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.4

6.4

Cleanliness

7.8

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 3 out of 12 reviews
Rating 8 - Good. 2 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 4 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

Reviews

Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't think this hotel exists. I went to the address listed but no one ever answered the door. I ended up having to find another hotel.
Stayed 2 nights in Nov 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Seguro encuentras una mejor opción

Viajé con bebé de 17 meses y duerme temprano, el hotel-hostal está a pocos pasos de una plaza en la calle con fiesta, música, indigentes, gente tomando cervezas y oliendo a orines por doquier sin duda si tu viaje es familiar no lo recomiendo. La sencillez de un hotel no está peleada con la limpieza ni el mantenimiento ni el tener en recepción alguien que al menos te avise algo tan simple como que hay show de tambores en esa plaza todos los días a las 9 pm por si no quieres perdertelo o ponerle tapones al bebé o que cuando le preguntas por un restaurante para comer no te diga cualquiera está bien. En los 4 días el jabón y shampoo nunca fueron resurtidos, toalla de manos nunca hubo, la cama un día la tendieron con 2 sábanas de cajón, la polilla de las ventanas estaba hace no se cuanto en el cuarto y así podría seguir.
Stayed 4 nights in Dec 2018
Verified

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service

Muy regular

No fue limpiado mi cuarto, según ellos porque no avisé con un hablador y ni siquiera en el cuarto estaba el hablador. Hay ratones en el area de cocina informamos y no tomaron en cuenta el comentario, para negocios considero q falta un escritorio y silla, falta frescura en la zona de recepción. Pueden mejorar mucho poniendo empeño en sacar adelante el negocio.
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Osiris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within walking distance from the walled city.
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

cucche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

todo lindo, además son muy atentos en la recepción

muy buena , por la ubicación del hotel, por las condiciones de limpieza y por el personal, buenisimo
Stayed 3 nights in Mar 2018
Verified

6/10 Okay

Juan

Liked: Cleanliness, staff & service

Esta bien pero puede facilmente mejorar.

La primera noche me aisgnaron una habitacion equivocada, estos se corrigio para las noches 2 y 3. El desayuno es bueno pero no abundante. El mantenimiento debe mejorar sobre todo en el aire acondicionado. La ubicacion es increible y la zona es muy alegre y llena de entretenimiento.
Stayed 3 nights in Mar 2018
Verified

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice basic hotel in fun neighborhood

Great location with a polite staff. Rooms are very basic, ours did have a minifridge, which was nice to have, and like most hotels and hostels in Cartagena there is no hot water for the shower. The included breakfast is nice, you get a choice of 3 different options.
Stayed 1 night in Jan 2018
Verified

6/10 Okay

Sabatino

Liked: Cleanliness, staff & service, property conditions & facilities

Coo boutique hotel for the money

Nice location in heart of Plaza De Trindad.. 10 minutes walk from Plaza Del Relo.. Amazing staff.. but I stayed on the first floor by the breakfast area so people eating woke me up every morning early.. that was my biggest issue. Great if you want to stay in the old historic area.. if you want comfort or space this isnt the place. Pay more and get more.
Stayed 2 nights in Jan 2018
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Happy and left for another accommodation

The rooms are very small with no wordrobe and more importantly no windows. Sitting on the toilet one hits its knees in the wall. very noisy as every step outside on the stairs can be heard inside. Unfortunately the rooms were not very clean either.
Stayed 4 nights in Dec 2017
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muy limpio, buen desayuno

Nuestra estadía fue muy cómoda, el desayuno es de buena cantidad y el personal es muy atento a las necesidades de los huéspedes. A muy poca distancia hay varias opciones de restaurantes muy simpáticos y con buenos precios. Se puede ir caminando hasta la puerta del reloj y centro histórico.
Stayed 3 nights in Dec 2017
Verified

4/10 Poor

VERED

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
בקבלה היו אדיבים ונחמדים מאד אך כשנכנסו לחדר הוא לא היה נקי אין מים חמים במקלחת
Verified

8/10 Good

Jossie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien ubicado.