Capel Hotels

"Cleanliness; Clean towels and bed linen. Firm beds"

"From the moment I arrived, my experience at this charming boutique hotel stood out. The building’s quaint exterior, beautiful landscaping, and stunning statement pieces outside immediately caught my eye. Stepping inside, I was delighted by the modern yet nostalgic decor—it felt like a perfect blend of old Hollywood elegance and contemporary comfort. What truly made my stay exceptional was the warm welcome and attention to detail from the management and staff. I had been feeling nervous about my arrival and transportation arrangements, but everything went smoothly. When I reached the meeting point, there was a gentleman holding a sign with my name, Kyra Ketchison. He greeted me kindly, helped me with my connection, and ensured I got safely back to my hotel. Although there was a bit of confusion with two drivers arriving, I appreciated the quick communication—it showed attentiveness and care. The next morning, I was greeted by a lovely woman who answered all my questions with patience and warmth. She made me feel completely at ease and welcomed as I enjoyed breakfast. The waitstaff was equally delightful—smiling, friendly, and genuinely kind—which made my experience even more comfortable. Coming from Hawaii, I felt a real sense of Aloha here, which meant so much to me, especially after hearing that Londoners can sometimes be more reserved. My room was immaculate and thoughtfully prepared—the crisp linens, plush bed, soft towels, complimentary coffee, and bottled watKetcheson"

"Staff were excellent - the whole stay was fabulous - a spotlessly clean room and we had an amazing nights sleep. Lovely food in breakfast, lunch and dinner - 5 star - thank you especially for having such lovely staff"

"Great hotel"

"Room was clean, very functional, great sleep and fantastic walk in shower. Also had Nespresso type coffee machine which was a nice touch."

"Staff was very accommodating, room was clean, and comfortable, food was very good. "

"The housekeeping is everyday and make sure we have clean towel and bed sheet Breakfast is good "

"Clean and quiet rooms, bar below, breakfast available early."

"It’s always a real treat staying at the Sofitel. Rooms are spotlessly clean, the mattresses, duvet and pillows are luxurious, check in and check out are effortless. Love it!! "