Verified review
2/10 Terrible
Craig
Jan 30, 2024
Disliked: Room comfort, communication
We got extorted by property manager!
We were extorted by the property manager. We rented a 2 bedroom place for just 2 of us, then my adult son asked if he & girlfriend could join. Hotels.com said we would have to cancel with no refund & look for a new place. When I told them the place already has 2 bedrooms, they provided the property manager’s info & said we would need to work it out with him.
I asked him (Valentin) if we could bring 2 more and if we would have to pay extra. He said it was no problem and no extra money…until we arrived. Then he said we owed $400 extra. We argued with him for an hour, then he took the key and left and told Hotels.com the booking was canceled. He had us, because he only agreed no $ over the phone, never in writing. We were stuck paying.
Also, the place stinks really bad and has a washer, but no dryer. Also, the water went out multiple times and was shut off all day Wednesday. The showers suck because there’s only half a door and water sprays all over the floor. Also the “beach” is all rock with a couple inches of sand thrown on top. In the water, all rock, no sand. Also, when we arrived, we still had no info on unit/building number, so the guardhouse wouldn’t let us in for a long time, standing in the heat on the side of the road with all our bags. The whole thing was a fiasco.
On a positive note, the grounds were gorgeous & the pool was great. The ferry to Isle Muejueres is super close & was also fun.
I’ve never been scammed like this before though & that really sucked!!
Stayed 6 nights in Jan 2024
