Luxury Hotels in Cancun, Quintana Roo

"Room smelled like mold"

"The breakfast was delicious. I would have loved to see more authentic Mexican dishes. I think if you incorporate that, people will eventually adjust to a more authentic Mexican menu. I was really pleased with the different activities offered to guests poolside. The staff was super helpful and accommodating throughout the resort. Overall, we had a great experience and super relaxing time at the Westin. We'll do it again. Thank you!"

"Too many people buffet wasn’t that good. Hotel room were outdated. Only good thing was the ribs at the steak restaurant and the entertainment"

"Breakfast was good "

"The rooms were kept nice and cold and very well cleaned. They would come in a restock the fridges and clean the rooms daily. The staff on the property was very nice, fun and helpful!! The buffet was also full of delicious foods and also had 3 other fancy restaurants at resort. Would recommend 1000%"

"Clean room, family friendly atmosphere. Room could have more storage for a family of four. Also there were very few power outlets for charging devices. Staff was mostly good, but a few were rude - especially at one of the restaurants- Agra. Also front desk and check out staff were pushy with pitches for either time share presentation or paid vouchers for future stays."

"The good: Overall experience was pretty good. The buffet was really good in my opinion. The resort is clean and staff were really good. Getting around the resort is easy they have a nice view of the beach and Laguna. For the price you pay its really decent. The bad: The restaurants had poor quality food compared to the buffet. Zai was good service bad food Don Gus was opposite. Wish they had a bit more for kids. Their shuttle service is basically non existent."

"Excellent place "

"The staff were generally nice (except they didn’t allow many towels), the room was mostly clean but the pools and food was the best part."