Bulkeley and Ridley Hotels

"Upon arrival I was given a free upgrade. My room modern, spacious and spotless. Lovely comfortable large bed. The spa nice and clean too. Pool temp good and loved the jacuzzi. Although I hadn't pre booked, the restaurant fit me in and I had a lovely meal. The staff were friendly and accommodating. "

"Lovely clean room and bathroom. Staff were exceptionally friendly and helpful. Breakfast was good."

"Checking in was straightforward and welcoming, receptionists were friendly and helpful. The hotel was clean, fresh and airy. Great facilities and the food was excellent."

"Good breakfast, helpful staff whetever you are in the hotel comfotable bed"

"Excellent quality hotel with superb facilities and a decent restaurant just outside of the city centre "

"Friendly and helpful staff. Very much enjoyed our stay"

"The room was spacious, large beds, ensuites and a lovely big living space. The lighting was a bit dim, more lamps would be good. Small things didnt work well, ie, no bedside lights, front door wouldnt lock (except for the yale), a bulb was out, we scouldnt get the phone to reception to work and wifi didnt work either. Some of the blinds need fixing too. However, lovely linen, comfy beds, great location and quiet. "

"Here’s a polished, firm but fair review you can use (keeps your key points but strengthens the impact): I stayed at Crabwall Manor Hotel & Spa (room 50) and unfortunately had a very poor experience. I was not informed at the time of booking that a wedding would be taking place. I have no issue with events being held, but the noise continued until around 1am and made it impossible to get any sleep. When I raised this with staff, I was simply told “there’s nothing we can do as it’s a wedding.” No attempt was made to offer a solution, such as moving rooms or finding any compromise, which was very disappointing. In my view, this falls short of the standard expected under the Consumer Rights Act 2015, as the service was not provided with reasonable care and consideration for guests. The following morning, the reception staff were equally disappointing—dismissive and lacking any real acknowledgement of the issue. A more professional and empathetic response would have gone a long way. To add to this, the breakfast was poor. The quality of the food felt cheap, and the presentation and appearance of staff did not inspire confidence in hygiene standards. For a stay costing over £100, I expected a much higher standard across the board. "

"Rooms were dated, tv worked occasionally,safes did not work,bathroom shower mould on floor tiles. Room key did not work properly had to keep returning to reception to get there master key."