Brent Knoll Hotels

"Quite poor. The most uncomfortable bed I slept in, had a loose cable on the outside bang on the window all night, plumbing was making really loud noises that kept waking me up. In terms of cleanliness, mould in the bathroom, could see someone else shaved there as there was lots of cut hair on the floor. Overall, if it wasn't for the staff being very polite, it would've been a 1 star"

"We often stay here and usually sleep well although this time we were in room 125 and there was a constant sound similar to air conditioning (ours wasn’t on) though the night."

"2nd stay at the Parkgate. Fantastic hotel in the centre of Cardiff. The only downside is the parking situation. Much easier to get the train in and walk over to the hotel."

"Buffet breakfast but very good in quality and choice. Hotel needs some redecoration. "

"Breakfast great, check in took a while as they were all busy doing other things. No fault of their own but maybe hire a few more staff to cope "

"Location and staff were excellent. Enjoyed breakfast. There was a leak in the roof which they were busily repairing after a rainstorm the previous night."

"Lovely staff and great service "

"Clean, tidy and warm."

"Well run and ideally sited for the area. Now on our Radar. Will be staying there again in the not too distant future."