Bilbrook Hotels

"Firstly the staff, oh they were lovely and welcoming, friendly and approachable. We parked in the carpark ok so that was good. Our room was at the back and the view was of the gardens, full of bluebells and plants. Nice big bathroom with a bath, a shower and a bidet. Nice clean big towels. Clean room and hot radiator. Tv and Kettle. I wish there was a plug socket at the sides of the bed as it’s helpful to be able to look at phone for the time. Would I stay again? Definitely yes"

"Did not have breakfast "

"In a single room it didn’t feel I was treated the same as friends and family staying in double or family rooms. It was clean and adequate but not special. Breakfast buffet bacon and eggs first morning was not hot but there are freshly cooked alternatives. Evening menu was limited and not great although the hotel seemed half empty so I think the main restaurant was not open. Staff were generally very pleasant and helpful although one waitress spilled milk on my table said sorry but made no attempt to clear it up. Small things that leave an impression. Overall a nice historic hotel and very convenient location let down by small issues. "

"Clean quite and good breakfast "

"Great stay at Taunton IHG .The pool is excellent for doing lengths. The staff were great and theroom very comfortable. I can recommended a stay there. "

"We were able to check the car into the carpark 2 hrs prior to our check in which was handy. Nice size room but the bathroom door which had transparent glass on the top was opposite the bed meaning to privacy whilst on the loo! The sash windows rattled and one would not lock so we had to ram a piece of cardboard down the side to stop the rattling noise. Comfy bed and pillows. The floorboards were the creakiest I've ever encountered so it was really difficult trying to get to the kettle to make myself a cuppa whilst my husband was sleeping. The bathroom sink was far too small to be of much use but the shower was good. Overall good value for money and a great night's sleep. "

"Friendly "

"Check-in was smooth, and the evening staff were particularly welcoming and helpful. Dinner was also very enjoyable, and the quality of the food stood out. The property itself is quite large, which may contribute to some of the upkeep challenges. However, throughout the property the carpets appeared worn and in poor condition, and the upholstery in the restaurant was also noticeably tired and in need of refurbishment. While nothing felt unclean, the overall impression was that the interiors would benefit from a refresh. Breakfast, however, was less satisfactory. There appeared to be some issues with organisation, as basic items such as plates, tumblers for juice, and tissues were not readily available. Although staff were responsive when asked, it would have been preferable for these to be set up in advance. Additionally, the food took quite a long time to arrive, despite there being only three of us. On a positive note, the room was exceptionally spacious—large enough to accommodate up to five people. The main bed was even larger than a super king and extremely comfortable. Overall, we had a pleasant stay and would consider returning, particularly given the friendly staff and comfortable accommodation."

"The room was clean and on ground level , the staff were very helpful . Ideal for Cardiff airport. No cash required its card only . "