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"Excellent service and great staff! "

"Staff courteous, clean room, location, and breakfast, great stay and experience, surely be back soon."

"I've stayed here many times and it's always nice. The breakfast buffet was great, as usual. "

"Breakfast was great. I prefer to have washcloth & hand towel in room. Staff was very kind & helpful"

"The staff are courteous, prompt and always helpful with a big smile on their face. The room is immaculate and well cleaned all the time."

"The hotel owner should visit this hotel. It is iconic but neglected by the current owner you can tell. The previous owner used to stay at the hotel once every 3 months or so. But he died and the son isn’t coming around. The hotel is excellent but it was better 10 years ago."

"Family of three here traveling with a 8 month old baby Hotel provided a crib honestly I loved everything about this place customer service is top notch!! What really set them apart though my baby boy bumped his head during our stay and they had medical staff on site paramedic reassured us everything was ok. Now the room was excellent we loved the bathtub so we could clean our baby I did not gamble but the casino floor is very luxury and loved the selection of restaurants inside the resort the breakfast Buffett was on point everyday the staff always took time to say hello and ensure all our needs were met Would absolutely recommend you spend the money to stay here so worth it Only 2 very small minor complaints getting back into the hotel from the SRP Road can be a headache would love to see a dedicated traffic light entrance for the hotel and 2nd the bidet the battery for the remote kept dying those are my only 2 gripes 10 out of 10 would absolutely stay again "

"Very friendly and helpful staff especially Marvin at concierge and Beth in the restaurant. Swimming pool was large and was in a beautiful setting. Breakfast buffet was outstanding. Location to airport is unbeatable, you can literally walk in minutes or take the free shuttle."

"I had a wonderful experience at Shangrila . The staff was friendly and attentive, making me feel welcomed from the moment I arrived. The room was clean, spacious, and well-equipped with all the amenities I needed. Making it easy to explore the area. The breakfast, pool, lobby, and beach area. Overall, I highly recommend [Hotel Name] for anyone looking for comfort, great service, and a pleasant stay. I look forward to returning on my next visit! "