Great Basin 4 Stars Hotels

"Room wasn’t cleaned well, but other than that loved the stay. Restaurants on property were all good and staff was all very friendly. Shout out to Diego at the front desk. He was super friendly and helped me with everything needed"

"Clean room great pillows "

"I guess I disappointed myself by expecting more from Reno knowing the history of what the city used to be. As my son would say, "it's pretty mid tbh""

"Pool was nice, staff not so much"

"The room was nice and it was clean. I was there mid week and the Casino tables closed at 2am, in a 24 hour city."

"Needs updating"

"The pool and hot tub were shut down for maintenance. That was not mentioned on their website when we booked and we were specifically looking at a hotel with a pool for the kids. Upon arrival, even though there were four employees standing around at the front desk, they were in no hurry to check me in. They informed me there would be a $50 Resort fee. I asked what that was for and was told it was for amenities. I asked if that included the pool and hot tub that were not available and was told yes. I asked if they would waive that fee since we were not informed at the time we booked that the pool would be closed. I was told it would be waived, but my bill was charged for $27."

"Clean rooms but a bit outdated. They have an arcade for kids. Staff was friendly. They have a food court. No parking fees and easy and accessible parking. That's a big plus!! "

"Staff was horrible took us over an hour to check in, our room smelled like mold we complained nothing happened. Won’t return "