Brighton 4 Stars Hotels

"The room was clean but very cold and heating never came on so one of the staff gave us an electric heater and we had to run the taps for ages to get hot water. Also noticed a lot of mould in the corridors at the windows. Breakfast was okay. The hotel definitely needs a refurbishment!"

"Excellent location very handy to train station. Beautiful seaside fronting with spectacular views beside the beach "

"Fantastic. Door could do with being oiled so you don’t have to pull the door shut causing noise to other guests"

"Didn’t have breakfast and the room was slightly dirty (bin wasn’t emptied), that being said the rest of the room was great and the staff were incredibly helpful. "

"In general the exprrience was fine. But we wanted some information in advance of our stay. Forget any ability to contact the hotel front desk before you arrive. Telephone options were useless, they rang through until it cut you off."

"Hotel is clean and tidy, with lovely staff. The spa itself was a huge bonus at a hotel, the only downside I have is that there are a good few steps in this hotel, some quite tricky steps down to the lower level spa, but it was lovely clean and very relaxing. Can get quite busy. "

"Clean room. Very lovely and warm staff very good management team and l really enjoyed my the time my little one. Everything was amazing and l can not wait to good back. The room 424 have the best seaview. "

"Room was clean and Staff was very helpful "

"Their system said I had not paid for breakfast, I had. The room was not cleaned without my insistence, apparently they were too busy! Spent 90 mins in foyer while it was done. Room keys did not work very well. Changed but still not working properly. Woken just before midnight on final night, banging on door, He refused to say who it was, Said I had to prove who I was as no one should be in the room. No apology given. A man banging on my door just before midnight telling me to identify myself to him smacks of the travel lodge incident where women are put at risk. Following morning, no apology, blaming the company we booked through, finally offered a small refund which I am having to claim through a third party. I had very little sleep after the incident. Left as soon as possible as I was left feeling very uncomfortable. There was a real sense that I was an inconvenience. All problems were the fault of anyone but them. Very poor customer service. Not a good experience at all. Returned home far more tired than when I left. Not good fro a short break."