Mercedes 3 Stars Hotels

"Nice"

"Don't get the breakfast buffet. If the hotel doesn't have enough guest that purchased the buffet with their booking they will stop the breakfast buffet and offer you only ONE plate from the menu. If you are still hungry you will pay out of your own pocket for a second dish. We lost 3 days of the breakfast buffet because of this situation. What a rip off! We as customers paid for it up front and in the end, denied! Not fair! So beware."

"Great location centre of Naga , great breakfast and dining options, considering its main road location it can get a little noisey especially at night "

"My only complaint is that Orbitz seen as 3rd party on checkin. It takes time for them to find the email. Same for all 3 checkins. They do not recognize that i stayed 3 times with only 2 day laps. They do not have appreciation for repeat customer."

"Hotel looks great when you first walk in. Lobby is bright and clean. The rooms and floors above the main lobby are the opposite. Rooms are not clean, they don’t appear to be maintained. Towels look old and grey instead of white. No hot water so had to take cold showers. Housekeeping is hit and miss. Some days they don’t come to clean your room and the day they do they don’t leave you the right towels. 2 bath towels and no hand towels. Pillows were stinky of other people’s sweat, just felt gross sleeping there. Won’t return and don’t recommend unless the make some big changes."

"Good "