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The Carmen Hotel

Photo gallery for The Carmen Hotel

Front of property
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
Suite | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Suite | Premium bedding, minibar, in-room safe, desk

Overview of The Carmen Hotel

The Carmen Hotel

3.5 star property

4.1/5 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Restaurant
Map
Penafrancia Avenue, Naga, Bicol, 4400

Explore the area

  • Popular LocationNaga Metropolitan Cathedral3 min walk
  • Popular LocationSM City Naga11 min walk
  • Popular LocationBicol Medical Center9 min drive
  • AirportNaga (WNP)33 min drive

Room options

About this area

Naga

Located in Naga, The Carmen Hotel is in the business district. Naga Ecological Park and Lago Del Ray are local attractions and those in the mood for shopping can visit SM City Naga and Robinsons Place Naga.

What's nearby

  • Naga Metropolitan Cathedral - 3 min walk
  • SM City Naga - 11 min walk
  • Basilica of Our Lady of Penafrancia - 8 min drive
  • Bicol Medical Center - 9 min drive
  • Robinsons Place Naga - 10 min drive

Getting around

  • Naga (WNP) - 39 min drive

About this property

The Carmen Hotel

3.5-star hotel in the business district
A free roundtrip airport shuttle, a rooftop terrace, and a coffee shop/cafe are just a few of the amenities provided at The Carmen Hotel. Treat yourself to a massage or other spa services. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), tour/ticket assistance, and concierge services
  • An elevator, luggage storage, and a front desk safe
  • Guest reviews give good marks for the breakfast, overall value, and helpful staff
Room features
All 45 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Free roundtrip airport shuttle from 5:00 AM - 4:30 PM
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: PHP 450 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service from Naga Airport (WNP) only. Guests must contact this property at least 2 days in advance to arrange transfers.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: PHP 450 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Carmen Hotel Naga City
Carmen Naga City
Carmen Hotel Naga
Carmen Naga
The Carmen Hotel Naga
The Carmen Hotel Hotel
The Carmen Hotel Hotel Naga

Frequently asked questions

Does The Carmen Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–10:00 PM.

Is The Carmen Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Carmen Hotel?

Self parking is free at this property.

What time is check-in at The Carmen Hotel?

Check-in is from 2:00 PM - 4:00 PM. After-hours check-in is not available.

What time is check-out at The Carmen Hotel?

Check-out is at noon.

Does The Carmen Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 5:00 AM–4:30 PM on request.

Where is The Carmen Hotel located?

Situated in the business district, this hotel is within a 15-minute walk of Naga Metropolitan Cathedral and SM City Naga. Basilica of Our Lady of Penafrancia and Basilica of the Nuestra Senora de Penafrancia are also within 1 mi (2 km).

Can I cancel my reservation for free at The Carmen Hotel and receive a full refund?

Yes, The Carmen Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Carmen Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 37 out of 92 reviews" "
" "5 - Excellent 40%
Rating 4 - Good. 37 out of 92 reviews" "
" "4 - Good 40%
Rating 3 - Okay. 11 out of 92 reviews" "
" "3 - Okay 12%
Rating 2 - Poor. 6 out of 92 reviews" "
" "2 - Poor 7%
Rating 1 - Terrible. 1 out of 92 reviews" "
" "1 - Terrible 1%

4.1/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

5/5 Excellent

Martha, Laguna
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean & has very courteous staff. Good food too!
Stayed 1 night in Mar 2020

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Strong water pressure in the bathroom.
Stayed 1 night in Jan 2020

4/5 Good

CHARITO
Traveled with family
Liked: Staff & service, room comfort
pricey
The hotel prices is too expensive. You can can a better hotel at a lesser price.
Stayed 1 night in Dec 2019

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Dec 2019

3/5 Okay

Brandon J
Business traveler
Stayed 1 night in Nov 2019

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

5/5 Excellent

Verified traveler
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NEARBY CHURCH
Stayed 2 nights in Sep 2019

4/5 Good

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

5/5 Excellent

Minerva
Liked: Cleanliness, staff & service, room comfort
Aircon was noisy
Stayed 1 night in May 2019