4/10 Poor
Tony
Traveled with partner
May 29, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Our bellman was excellent and friendly, explained the room when he delivered our luggage. Check in staff, Lidia, was also friendly and accommodating. The big downside was the construction that began across the street before 6:30am. After calling front desk due to the loud continuous Jack hammer pounding, front desk simply said there was no construction. Nothing more was done. Upon check out, no mention of the noise or follow up. When I brought up the issue again, check out front desk staff simply said he will let the supervisor know. Being able to sleep soundly while on vacation is a basic requirement. Being woken up at 6:30am to jack hammer for hours is not what we expected. While I understand the property can not control what time others begin construction, I would have appreciate a follow up or acknowledgment from management of the loud disturbance. Rather than being told there was no construction on both occasions of my reporting. I have videos showing how loud the jack hammer was inside of my room.
Tony
Stayed 1 night in May 2024