Hotels near Yum Balam Nature Reserve

"Not worth your time and money"

"Very friendly staff, good food, nice grounds. Loved the semi-privacy of the swim up suite. Only drawbacks were the availability of some of the restaurants, and needed more pool bar staff."

"Property was playing. I hated the pool close so early. Food was good need more choices and more variety of music."

"No one speaks English, so cant help or explain anything. Many times my brother and husband had female staff walk into the men's restroom and clean while they are urinating!! The food had hair and finger nails in it several times, food was very poor testing, raw, poor quality. The liquor seemed watered down in 2 of the bars. They allow vaping at the beach bars. Worst resort I ever went to and I have travelled to 11 previous in Cancun with nothing like this."

"We recently stayed at your resort and unfortunately had several issues that impacted our overall experience. We booked a room with two queen beds but were given a room with only one king bed, which was inconvenient for our group. Our room accommodated three guests, yet we were only provided with two pool towels. It was a hassle each time we needed an extra towel. Additionally, once you check in, you’re required to bring your towel back daily to exchange it for a clean one. Unfortunately, the towel stations frequently ran out of fresh towels, forcing us to repeatedly check back throughout the day, which was both inconvenient and frustrating. Some of the furniture in the room was broken, there was no fan in the bathroom, and only one blanket was provided. We had to request an additional blanket each day for the pullout couch. The food was fair at best and did not meet expectations for a resort of this caliber. There were frequently room service trays left in the hallways for extended periods, often for the entire day, which detracted from the overall cleanliness and appearance of the property. The seaweed conditions on the beach were poor during our stay. Bar service—especially at the pool bars—was consistently slow. While the spa massage service was excellent, the overall spa amenities did not meet expectations. Restaurant reservations were extremely difficult to secure. We booked as early as ou"

"Staff were very friendly "

"Everything was great "

"All the food in the restaurants was fantastic, the selection of alcohol available to the privilege guests is excellent. The sargassum on the beach was minimal. But the staff were far and away the highlight of the trip. If I could rate them a 6 I would. Francisco on the beach/pez dama bar was delightful, Israel at margarita remembered our tables allergies and ordered us a round of our favorite drink without us asking, Michelle at the pool bar never left our cups empty. My only regret is that I wish I had done fewer excursions and enjoyed more of the resort!"

"Food and drinks were wonderful. Staff are always friendly and willing to help out."