Hotels near Wye National Nature Reserve

"This was a really disappointing day. We found the rooms were not very clean very dusty dirty corridors the whole hotel is dated. The problem is the cleanliness. When we had breakfast, the plates were not clean. The whole pool area was dirty. The toilet et cetera were not very nice. Wi-Fi was okay. Breakfast wasn’t great. The milk had gone off in the large container and I told them it had gone off and it took about 20 minutes for them to replace. For a four star hotel, it wasn’t a nice experience. The Jacuzzi was also broken. It was my husband‘s birthday. I put that in the notes I also told staff and they didn’t even bother to wish him happy birthday. "

"Hotel was clean and in good condition. Rooms were good and bed sizes were good too - 2 singles were higher than expected. Toiletries were lovely. Would’ve liked to be able to order room service but it isn’t an option for dinner or breakfast. Basic breakfast included was ok. Overall, would stay again."

"You never know what to expect when travelling somewhere new but this place is lovely, it felt like a home away from home. The small touches like the thank you card, the candle, the decor, even the garden made it feel very homely. The host was amazing, she made me feel welcome, she showed me around and was very friendly. I had my privacy but she checked in to see if I was ok and to see if I needed anything which I thought was sweet. I loved my stay here and I will definitely come here again. If you want to stay somewhere that is peaceful, quiet and homely and you can have time with family or by yourself, this is the place to visit. Thank you for sharing your beautiful home with me."

"I booked the Delux manor room (£250+) for my mum's 70th birthday but it was terrible. Coffee machine was dirty, kettle was not clean and was too small, mould around the window, mould and damp marks on the ceiling in the room and in the bathroom. Tom was accommodating on the phone prior to staying, restaurant staff were very slow serving but were friendly and James (duty manager) promised a full refund after my complaint about the mould and the fact it caused my asthma to flare up causing me to take my reliever through the night and the week after the stay.. 2 weeks later I still have had no refund and will escalate it further as selling a room in that condition is unacceptable to customers health. Photos to prove all of the above. Price does not include swimming pool use unlike other hotels. A very disappointing stay all round."

"Very nice pub and room was well presented and the radio was a nice touch "

"I would like to ask for a full refund really but I know I won't get one. We were left in property on our own and told to lock up when we come and go. The sheets on the beds were dirty. Bathroom dirty. Tea and coffee in the room but no milk. We left at half 4 in the morning with little or no sleep at all. Terrible place "

"Plenty of parking. Standard as expected from Premier Inn, friendly staff, clean rooms."

"All round fantastic overnight stay on business. Will be back. Food = Amazing"

"Bad wifi and limited facilities. No fridge in the room, gym or anything really other than a square room with dodgy aircon. I would give it a 3 star but the staff were so friendly and helpful that it deserves a 5."