Winterbourne Hotels

"Unsatisfactory. No kettle in the room—I had to ask twice. Restaurant service was slow and inattentive. The steak pie had very little gravy, and the same staff member was on her phone at the service counter, so I couldn’t request more. No offer of dessert. The bedroom door emits a mini alarm when opened, which is irritating late at night. The walls are thin, with corridor doors slamming and disrupting sleep. At breakfast, up to five staff were gathered near reception, coming and going for drinks, but none assisting in the dining area; only the chef entered the buffet area, still wearing an outdoor puffer coat. On checkout, I was asked for an additional balance despite having already paid in full; when I produced my receipt, the manager (polite and not suspect of wrongdoing) immediately resolved it, suggesting a system error."

"This was lovely in many ways. My room was spotless and spacious, Breakfast was hot and plentiful with a reasonable choice. The new season has maybe not kicked in as some of the outside areas could do with a little tidy up. All the staff I met were friendly and helpful. This is not the fault of the hotel, but it is worth noting that there are few public transport links to the local towns and seemingly none before 9.30 am or after about 7 pm.,"

"A"

"The hot breakfast could have offered more choices (mushrooms? Black Pudding?)and could have had much higher quality baked beans and sausages. Poor choice of fruit, few healthy options like nuts and seeds, no marmalade and only apricot jam. I didn't see any alternative milks. Please get rid of those awful jam dispensers. "

"Clean rokms ..friendly and helpful staff"

"Could be better quality cooked breakfast"

"Excellent breakfast."

"My wife and I had a great stay. The staff were very friendly and helpful. The hotel is smart, well maintained and in a very good location."

"Excellent bar area"