Wilton Hotels

"We appreciated greatly the warm welcome, amazing service, and no problem too difficult attitude of the staff. They made the hotel and our stay the success it was. Truly exceptional. We had dinner and breakfasts throughout our 4 night stay and all were good and adaptable to our requirements. Rooms were maintained immaculately. The one problem for a large man like me was the bed size. We had a twin room and the beds are very narrow. But that was the only issue we faced and we'd definitely return."

"Great views of the seaside, wonderful staff and really good location. The common areas are very welcoming, and the restaurant serves great food. Unfortunately, the windows were in poor condition and the noise from the road, the race course and the wind made it really difficult to relax during the day and to sleep at night. Earplugs 100% recommended. They also let the cold in at night, so don't be deceived by the high temperature in the rooms/building during the day."

"We had a lovely room with a sea view and lots of space and seating for our 3-day break. The staff were great and helpful when needed. However the whole place is looking a bit tired and in need of sprucing up. This did not detract from our stay and is reflected in the good rate we paid. We would certainly consider staying again ."

"Scaffolding across wondows ruined the view. Breakfast wasnt the best. "

"My Room was clean. Shower in my room was clean. Staff customer service skills were Good. Location is only a 10 minute walk to the sea front. Loose wire in the corridor near my room. Paint peeling from the Skirting board in my room. Couldn't open the window in my room. Communication from the staff could have been better about me checking out "

"We had a two-night stay in the beach house. While the room itself was acceptable, on closer inspection the bathroom did not appear to be thoroughly cleaned. In general, the attention to cleanliness in the main areas of the hotel also seemed lacking. During our stay, we experienced a few maintenance issues. The hot tap in the outdoor bath leaked when in use, and in the room both the TV and lamps flickered intermittently. Although breakfast was included, I was disappointed to learn it was served at the main hotel, approximately a four-minute walk away. Unfortunately, we had to make this walk in the rain, and were only offered a buggy ride on the return journey. Finally, I feel that guests paying to stay at the hotel should have access to the spa facilities included, rather than being charged an additional £45 per person."

"Clean safe and close to everything. Staff very helpful. "

"Great selection of hot food, fruit, cereals, really anything you want."

"overall cleanliness terrible Letter of complaint sent Resaurant coach parties and other guests are cramped into small area lager area as per advert picture is not in use "