Willard Hotels

"Clearly a converted apartment complex. Really liked the large room(s). Location near the University was great. Carpet was pretty old and needs replacing. Bathrooms could use some updating. "

"I bought a room for the night. We couldn't access the 'free' wifi as you have to sign up for rewards and kids don't want to. They changed breakfast to requiring a coupon but my room came with breakfast. The front desk didn't know about this and didnt have coupons. The room carpet was stained. There is a smell in the room. Its very outdated. "

"The hotel was under major renovation in the public spaces and potential guests were not made aware of that before booking. The hotel public spaces were very dirty, expected to eat in a nasty conference room where a guest brought a huge dog into the breakfast space, no services such as restaurant or bar was available in common spaces. No soap was left in the room and the most annoying was issues with no television service for three nights. Contacted front desk several times concerning the television service and asked for compensation and all I received was, “sorry”. "

"This place should be condemned. It is so old, outdated and in disrepair that none should be allowed to stay here, let alone pay to be a guest. Avoid at all costs. "

"The housekeeping team clearly does a good job, as the property was nearly spotless. However, it is worth noting that the room fixtures are beginning to show their age. From the faucets to the furniture, many items are starting to show significant wear and could likely use a refresh or replacement soon. My main issue was with the stool which was hard to flush and the shower which was hard to shut off. The breakfast was fine and offered plenty of choices to get the day started. If you value cleanliness and security above modern decor, this is a solid choice. It’s a very safe place to stay, even if the interior is starting to look a bit dated."

"Property was run down. Front desk/check in lady was rude. Breakfast was disappointing."

"The lady that was working in the evening was very unfriendly . She seemed like it was a problem when she had to check people in . The overnight and morning staff very friendly and helpful . The lady doing breakfast needs to be counseled on food safety . A couple of the things she did was gross and was reported to the front desk manager. The room was clean the Paul was OK the sauna was not working when it was turned on."

"Nice clean and spacious room"

"An attractive mix of history and modern updates. We found this property to be clean, the staff to be friendly and the parking garage was helpful on a rainy evening."