West Hertel Hotels near Buffalo

"Breakfast wasn’t great but the room was lovely "

"Our room was perfect. It was clean well stocked with towels and coffee soaps etc. the bar and restaurant were amazing. The staff in the bar and hotel were very kind and helpful. I will stay again if I go back to buffalo"

"I wish it had a tub."

"Clean and friendly staff"

"Hotel is pretty rundown. I feel like whoever did their floors did a terrible job… The floors look dirty no matter what. But, they also were literally dirty and had a lot of debris/splashes, etc. both in the lobby and in the hallways. The room itself, the floor was fairly clean but still looked dirty, a lot of stains, and very cheap material for the flooring. Immediately when I arrived , I checked the mattress for bugs, no bedbugs thank God. But mattress was old, tattered, and had a lot of stains on it. Cracks in the walls, rust dust and generally worn down fixtures in bathroom, and main area of room,all throughout. Staff was very rude when I checked in, older woman snapped at me and wanted to argue about the difference between Hotels.com versus Expedia. Seemed very irritated that my reservation was booked through a service. They charge you for parking, immediately. When I checked out the person tried to charge me again even though I was made to pay at check-in. Both times, the front desk staff was dismissive, impatient, condescending. I could smell cigarettes and weed in the stairwell Friday night when I got in. The breakfast was pretty average for a hotel… The breakfast server stood and stared at people while they were making their plates, uncomfortable. I will not stay here again."

"Once I got there the lady and gentleman was so kind and pleasant made me fell welcome. "

"N/a"

"Yes"

"Good selection on breakfast Quiet place Comfort room"