Hotels with Swimming Pool in West Grinstead, Horsham

"Hotel is in an ideal location, we used the swimming pool which was good fun with our 1yr old. The staff were amazing when our child was suddenly sick in the night. Their staff cleaned our whole room, changed beds and gave extra towels and sheets; they were so helpful we appreciated it. Breakfast is really nice too and easy to help yourself "

"Clean room staff were okay last on the reception was a bit moody, maybe she was having a bad day "

"We knew that we had booked a room without a view. We were delighted with the room, which had been recently re-done. It was spacious and spotlessly clean.The rest of the hotel had undergone a refurb too and looked wonderful. The main thing to commend was the staff, who were delightful, friendly and helpful. This was especially so with the breakfast staff, who were a credit to you."

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Great pool, small gym but efficient, onsite restaurant a bonus. Good breakfast."

"Beautiful room fitting to character. "