2/10 Terrible
Hope
Traveled with group
Apr 29, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I made a reservation for my daughter and her Best friend when they were on their break from college, which was also spring break. Management never said there was any issue, but when they went to book again, they were told that they would need to go back through Expedia and cancel because they didn't have any rooms cleaned. Later when Expedia called to confirm, they gave some story about people coming in and out of the room, nudity, and some other things. None of which had ever been mentioned before or corroborated. I wasn't there so I won't claim that my daughter and her friends didn't have company, but it was spring break. and why were they up at 5:00 am, looking to see who went in and out of their room? Originally my plan was to give a good review because not many places are accommodating for young people, but after that scenario, there's no way I can. Because even if those things were true, why were they not addressed at checkout? They waited until another reservation was made and then refused to accommodate it, even lying then saying it's because they don't have any clean rooms because they didn't have housekeepers, so we can't get our money back instead of rectifying the situation when it occurred. And then threatened to call the police to show them some video they said they took of that night when asked why they didn't say anything at checkout. Communication is key in both business and in life. This situation could've been handled differently and more professionally.
Hope
Stayed 1 night in Apr 2024